Help Desk Agent Leasing company German market

Are you driven by a passion for technology and the thrill of the automotive world If you find excitement in tech engines motors and the innovation behind them we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You dont need extensive experience what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided youll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. 

SCOPE:

Responsible for developing and maintaining excellent customer relationships. Will consistently handle various forms of customer contact and accurately process customer orders for products and literature. Respond to customer inquiries in a timely manner through the most appropriate means of communication.

RESPONSIBILITIES: (not limited to) 

Advise and offer the right type of product according to customer demand.

Promote consistent and excellent customer relations and loyalty.

Identify future GAPs that may be committed in order to improve the customer experience.

Take ownership of the customers problem and be the point of contact for all enquiries related to the troubleshooting procedure the expected resolution time and updates on the progress made.

You bring the passion and well give you the training. This role includes a company-paid comprehensive training in English.


DESIRED COMPETENCIES:

Previous experience on customer service. Used to work on a high quality environment following standards and procedures

Strong multitasking skills across several tools and systems.

Advanced user in office tools like MS Office .

Reliable structured and problem solving mindset.

Good communication skills both oral and written. Able to follow phone etiquette and use of formal and polite language.

Customer satisfaction oriented.

Soft Skills: active listening empathy

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience we encourage you to apply and join our dynamic and inclusive team.
 

What we offer:

1. Comprehensive Training: As a member of our team youll receive extensive training equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.

2. Development Opportunities: Unlock your potential with diverse horizontal development paths providing avenues for growth and progression within the company.

3. Home Appliances: In addition to the exciting professional opportunities within our organization we are pleased to share that our employees enjoy exclusive discounts on our home appliances power tools and JUNKERS products. Furthermore as part of our BOSCHContigoMás benefit program our team members also have access to discounts offered by various international companies enhancing their overall employee experience with us.

4. Contract Stability long term oriented. 

5. Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year.
   Work from Monday to Friday - Weekends off!
    
6. Monday to Thursday: 8:00 a.m. to 6:00 p.m.
   Friday: 8:00 a 5:00p.m.
    
7. Remote or Hybrid work model. Work from anywhere in Spain!

8. Competitive Salary: In line with our internal compensation policy the salary range for this position is between approximately 20.000 and 23.000 gross per year based on a full annual working schedule as stipulated in the applicable collective bargaining agreement.

   The final salary offer will be determined within this range and will reflect your relevant experience skills and qualifications. We also offer a comprehensive and competitive benefits package.

   We will be happy to share further details regarding compensation benefits and development opportunities as you progress through the selection process.

Qualifications :

Minimum 12 years of experience in customer support.

Language skills: GERMAN: C1 ENGLISH: C1 (working proficient/Fluent)

Strong computer skills and ability to work with multiple systems at once.

Customer service mindset

Flexible working time or possibilities to adapt

Additional Information :

At BOSCH we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals regardless of their background identity or experiences feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve.

We encourage applications from individuals of all races ethnicities genders sexual orientations ages abilities and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias.

Join us in our commitment to diversity and inclusion and help us create a workplace where everyone can thrive.
 

(Oferta abierta al programa MGM)

Remote Work :

Yes

Employment Type :

Full-time