Head of Operations

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

Meet The Team

Having many products and countries we need to make sure everything runs smoothly. As the Operations team our goal is to help Fever grow increasing the efficiency in our ways of working and maintaining a best-in-class experience for all our stakeholders. We love testing launching and executing new projects and supervise all Operations related topics from events execution user and partner operations to all processes and tools.

We are looking for someone who loves solving problems improving efficiency and always finds the way to get things done!

This cross-functional role will allow you to interact with numerous areas of the business understanding their needs and ways of working and giving you the opportunity to learn about how Fever works!.

The Role

In this role you will lead and take full ownership of one of our team verticals driving its overarching strategy refining KPIs and managing the execution of complex cross-functional projects. As a key leadership figure you will build strong relationships with senior management globally while directly managing coaching and mentoring a multidisciplinary team to ensure their individual and collective success. By continuously analyzing performance metrics and business processes you will identify new opportunities and implement effective short- and long-term solutions to guarantee the scalability and continuous growth of your vertical.

What Youll Do

• Lead one of the team verticals including defining the strategy refining KPIs managing a multidisciplinary team and being responsible for the execution
• Develop and maintain a strong relationship with senior management of the company across all teams and locations
• Work in a cross functional team to launch and scale complex projects with different workstreams
• Define and support the strategy of your vertical and the scalability of the projects
• Ensure individual team members are effective and define their goals to assure success
• Provide coaching mentoring and feedback to team members
• Execute analysis of business opportunities and processes
• Analyze performance on a weekly monthly and quarterly basis and implement short-mid and long-term solutions to improve it

Who You Are

• Project management / startup or consulting background (7y experience)
• Fluent English and Spanish is a must
• Strong analytical and organizational skills with large team management experience
• Solution-focused identifying problems and defining solutions with an entrepreneurial spirit
• Strong verbal and written communication skills with strong skills in creating and developing relationships with C-level executives.
• Ability to influence/persuade all levels of staff.
• Curious and keen to push boundaries and try new concepts while being in contact with the top management - very high visibility and exposure both internally and externally.
• This is not a position for an event production background

Why Youll Love It Here

• Attractive compensation package including stock options to reward your contributions and growth.
• 40% discount on all Fever events and experiences free Candlelight voucher.
• Flexible remuneration with Cobee: meals transport training and nursery support (tax-exempt).
• Payflow: option to access part of your salary in advance.
• Taxdown: help optimizing and filing your taxes.
• Private health & dental insurance with Cigna: 100% covered by Fever. You can also add your family members via flexible remuneration.
• Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
• Language learning support: English and Spanish lessons.
• Hybrid work setup: home office friendly with a central Madrid office location.
• Snacks drinks and fresh fruit are always available at the office.
• Dynamic international team: a young talented group creating a great work environment.

#LI-DP1 #LI-Hybrid