Head of Community & Social Media

Make is the leading visual platform for anyone to design build and automate anythingfrom tasks and workflows to apps and systemswithout the need for coding skills. We are headquartered in the flourishing tech hub of Prague Czech Republic and our teams are spread across the USA UK Germany France Canada India and Chile among other locations.

The role

As Head of Community & Social Media you will be the chief architect of the strategy structure and ecosystem loops that turn our global user base and social presence into a massive engine for platform adoption retention and narrative dominance. We are not looking for someone to manage a forum or keep a crowd happy. We need a bold visionary leader who has successfully built and directed a massive high-impact tech ecosystem before and who knows exactly how to merge organic social distribution with deep community engagement into a single high-velocity growth lever.

You will direct our global community events and social media functions as a single unified business unit managing a team of 10 people across these areas. You will set an aggressive pace and establish a high-performing content-to-community loop. You are an exceptional organizational leaderhighly structured operationally demanding and obsessed with constantly pushing the boundaries of how a modern B2B ecosystem acquires and engages audiences.

Strategy & direction

• Architect and execute an offensive global community strategy designed to drive mid-market acquisition and long-term platform adoption.
• Elevate our data culture by shifting metrics away from basic reach toward hard business outcomes: tracking contributor quality champion activation and community-influenced pipeline.
• Design the strategic blueprint that turns community-led insights into a real-time R&D feed for our centralized social and video teams.

Social Media Strategy & Distribution

• Own Makes global social media footprint (LinkedIn YouTube ) and define the distribution strategy that captures market attention.
• Turn community-led breakthroughs use cases and technical solutions into high-performing social content and video briefs for our centralized creative team.
• Transform our social channels from generic corporate broadcasting into active spaces for dialogue narrative dominance and community onboarding.

Team leadership & organizational design

• Lead push and scale a team of Community Managers Event Managers and Social Specialists establishing a relentless culture of speed accountability and execution.
• Break down legacy silos and implement highly organized operational frameworks and performance standards across the team.
• Move the function away from qualitative sentiment instilling a strict numbers-based approach to ecosystem health and growth.

Programs & ecosystem architecture

• Masterfully integrate our online and offline properties transforming standard regional events into high-value tactical environments where users build and innovate in public.
• Build the enterprise-grade framework required to identify power users within the larger company segment and turn them into vocal market-facing champions.
• Align the community infrastructure with our partner organization ensuring the ecosystem acts as a premium top-of-funnel engine for our mature partners.

Operations & ecosystem quality

• Oversee the global platform architecture optimizing tooling data infrastructure and user segmentation across all external channels.
• Establish rigorous reporting cadences that give executive leadership full visibility into the communitys impact on NRR and market authority.
• Set and enforce clear scalable policies that safeguard the brand while maximizing active user engagement.

• A proven track record of directing and scaling a high-impact community ecosystem and social media presence within a fast-moving SaaS or technology environment including 5 years in the field and at least 3 years of senior team leadership at Head or Director level.
• Deep practical expertise in modern social media mechanicsknowing how to optimize for platform algorithms build distribution hooks and leverage organic social to drive high-intent website traffic.
• An out-of-the-box growth-minded leader who has demonstrably challenged legacy structures pivoted community programs upmarket and delivered measurable business outcomes not just launched initiatives.
• Exceptional structural and operational discipline with a natural instinct to drive projects forward unblock bottlenecks and accelerate pacing.
• Deep practical expertise in ecosystem mechanics knowing exactly how online forums offline chapters and digital advocacy programs intersect to form a self-sustaining loop including hands-on experience building champion programs with measurable GTM impact.
• A high-energy commanding communicator comfortable presenting to influencing and aligning with internal and external C-level stakeholders.
• Full professional proficiency in English.
• Hands-on experience with the Make tool.

• RSUs grant in a rapidly growing company raising its value every day
• Annual bonus
• Multinational team with 42 nationalities creating the future of automation
• Learning & Development plan (online language professional courses conference tickets and other trainings) & 2 Company Learning Days per year
• 1 Company Impact Day per year
• Notebook/Macbook
• 25 days of vacation
• 10 care days to care for your loved ones
• Extra parental vacation (3-6 months)
• RSUs grant for a newborn child
• Life insurance
• Gympass
• Meal and transportation tickets medical insurance
• Team buildings parties and company events multiple times a year
• Flexible working hours home office

If you see a match let us know and apply now!

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