Head of Business Enablement

• Influence strategic priorities and business performance across Personal Banking Change & Enablement.

• Shape operating models governance colleague communications and enterprise change to improve productivity and delivery outcomes.

• Lead a multidisciplinary enablement function and act as a trusted adviser to senior executives.

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customercentric company in Australia and New Zealand.

In the role of Head of Business Enablementyou will join the PB Change Enablement team contributing to key business priorities and continuously improving how we serve our customers.

Youllmake an impact each day by:

• Owning and continuously improving the Personal Banking Change & Enablement operating model governance practices and operating rhythms.

• Developing and executing strategic business plans including prioritisation workforce planning and investment recommendations.

• Delivering executive reporting performance insights and a consolidated view of change activity risks and dependencies.

• Leading Personal Banking performance frameworks KPI governance target-setting and annual performance planning.

• Oversee colleague and executive communications reporting and enterprise-level stakeholder engagement

• Building and leading a high-performing Business Enablement team while fostering collaboration across Personal Banking and enterprise functions.

Youllbring to this role:

• Extensive experience in business management transformation strategy execution governance or operational leadership.

• Proven experience advising executive leaders and influencing senior stakeholders in large complex organisations.

• Strong capability across portfolio governance performance management strategic planning and organisational effectiveness.

• Demonstrated experience leading multidisciplinary teams and large-scale transformation or change initiatives.

• Strong commercial and financial acumen with the ability to use data technology AI and automation to improve business outcomes.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are our customers experience bankingthatsfairer more accessible and designed with who they are in a culture of inclusion and respect where colleague voices are heard and valued and everyone is supported to bring their authentic selves to work.