Guest Services Manager

What youll do 

• Support the running of our day-to-day Front Office leading and inspiring our receptionists to create a memorable effortless Hox experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again. 
• Lead your team by example keeping them involved and motivated; help them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions. 
• Contribute to our success as a business by making sure the right rates are being used managing overbooking levels and working with the team to make sure we have a full and happy house. 
• Youll be hands-on and willing to regularly work both front and back of house maintaining lobby and public area presence spending time with guests and team members alike.  
• To assist the Director of Operations and General Manager to manage any changes in hotel procedures around health and safety compliance. 
• Youll be hands-on and willing to regularly work both front and back of house maintaining lobby and public area presence spending time with guests and team members alike. 
• Act as Manager on duty making sure everything is running smoothly and looking sharp  working with the team to find solutions to any hick ups. 

Qualifications :

Whats in it for you... 

• Become part of a team thats very passionate about creating great hospitality experiences. 
• A competitive salary and eligibility to participate in our discretionary bonus scheme. 
• Food on us during your shift. 
• Enjoy a free night at The Hoxton and a meal for two when you first start with us. 
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work. 
• Time off to volunteer with one of our partner charities. 
• Hox Hero and Nifty fifty our rewards for going the extra mile and living our values. 
• The chance to challenge the norm and work in an environment that is both creative and rewarding. 
• Join an innovative fast-growing international group that is shaking things up on the hospitality scene. 
• Excellent discounts across The Hoxton and the global Ennismore family. 
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact. 
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!

What were looking for 

• Individuals. Youre looking for a place where you can be you; no clones in suits here. 
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.  
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.  
• Youre not precious. We leave our egos at the door and help get things done.  
• Youre up for doing things differently and trying (almost) everything once.  
• If we got stuck in a lift together wed have a good time and share a few laughs.  
• You want to be part of a team that works hard supports each other and has fun along the way.  
• Hotel or leisure related experience as Duty Manager or similar role. 
• Be fluent in Spanish and English Catalan will by highly valuable as other additional languages. 
• If youre familiar with Opera cloud or similar front desk operating system and understand GDS that would be a big advantage. 

Additional Information :

Sus datos serán tratados por The Hoxton Poblenou (Middlebury Invest S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos entre otros de acceso rectificación supresión oposición o portabilidad dirigiéndose a: The Hoxton Poblenou Avda. Diagonal 205. 08018 Barcelona o a  

Remote Work :

No

Employment Type :

Full-time