GUEST EXPERIENCE SPECIALIST EVENT AGENCY

At egg we make experiences. Real ones.

The kind that take creativity sharp thinking attention to detail and every now and then a sense of humour when everything changes five minutes before launch.

We work across countries cultures and clients so things move fast and no two days look the same. Thats part of what we enjoy. It also means we need people who can stay calm under pressure take ownership and care about getting things right.

We laugh a lot too. Sometimes at work. Mostly at ourselves.

At egg we care about each other as much as we care about our clients and our business. Were collaborative curious and straightforward. We help each other out when things get busy we challenge each other to think differently and we dont leave problems for someone else to solve.

No big egos. No hiding mistakes. No silent chickens in this nest.

Which brings us to you

Youre organised service minded and naturally good at making things run smoothly for other people.

You enjoy finding solutions managing the details and making sure every guest receives the right support at the right time. Youre comfortable working independently handling a variety of requests and adapting when plans change.

Youre also digitally confident enjoy working with systems such as Cvent and understand that a great guest experience often comes down to getting the details right behind the scenes.

You care about outcomes quality and continuous improvement. Youre also curious about smarter ways of working including AI automation and better tools that make work less painful and more powerful.

Most importantly you get things done. Properly. No half-cracked eggs.

What youll be doing

Youll help deliver seamless guest experiences handling everything from individual requests to arrangements for small groups.

• Manage guest requests from initial enquiry through to completion including travel accommodation registrations bookings and guest communications.

• Coordinate individual guest arrangements and small group requests typically for groups of ten or fewer ensuring every detail is taken care of.

• Use Cvent to manage registrations maintain accurate guest information and keep event data up to date.

• Act as a point of contact for clients and guests responding to requests resolving issues and keeping everyone informed throughout the process.

• Monitor bookings costs and budgets maintain accurate records and provide timely reporting.

• Ensure all arrangements meet client requirements and applicable pharmaceutical compliance regulations while identifying opportunities to improve processes and the guest experience.

What youll bring

(We really mean it. Candidates who do not meet the following criteria will not be considered.)

Experience & skills

• 3 years of experience in guest services delegate management travel coordination or a similar event operations role.

• Previous experience working within the pharmaceutical and/or healthcare events industry.

• Strong hands on experience with Cvent including registrations guest data management and reporting.

• Experience coordinating travel accommodation bookings and communications for guests or event participants.

• Excellent organisational skills and attention to detail with the ability to manage multiple requests and changing priorities.

• Strong customer service communication and problem solving skills.

• Comfortable working independently taking ownership and knowing when to flag an issue.

• Good working knowledge of Microsoft Office particularly Excel.

• Fluency in English & Spanish (No scrambled oeufs at egg svp.)

How we work at egg

Things move fast here. Priorities shift. Clients expect excellence.

The people who thrive at egg tend to:

• Take ownership and get things done

• Stay calm when priorities change

• Focus on outcomes and quality

• Be comfortable with ambiguity

• Look for smarter ways of working including AI and technology

• Balance creativity with structure and execution

Bonus points if...

• Youve worked in a fast-moving agency or client services environment

• Youve used AI or automation tools to improve how you work

• You have experience working in international or cross-cultural teams

• You speak additional languages

• You enjoy improving processes not just following them

What we bring to the table

• Flexible working setup (remote in some places hybrid in others)

• Competitive salary performance-based bonus

• Home office / tech stipend lunch vouchers

• Smart supportive colleagues who genuinely enjoy working together

• International career opportunities annual global offsite in somewhere excellent

• Free coffee pet-friendly offices and a culture that cares about people as much as performance

(Yes the coffee is good. Were not monsters.)

The hiring process

• Online application (youve swiped right)

• First intro call (weve swiped right too lets see if theres chemistry)

• First interview (time to crack things open a bit)

• Second interview (meet the family dont worry theyre mostly well-behaved eggs)

• Offer (were in love. hope you are too)

The most important bit

At egg feedback goes in all directions: up down and sideways. We believe accountability and kindness can coexist.

Its okay to make mistakes here as long as we own them learn from them and dont keep serving them sunny-side up forever.

Were proud of a team made up of people from all walks of life backgrounds and perspectives. We believe this makes our work better our thinking sharper and our outcomes stronger.

We welcome applications from all genders including transgender and non-binary people as well as BIPOC communities LGBTQ2S communities and people with visible and non-visible disabilities.

We are also an ESG-driven company committed to making a positive impact beyond our own walls.