Guest Experience Intern

We are looking for a Guest Experience intern to join the team at SLS Barcelona. Under the guidance of the Guest Experience Manager you will be responsible for providing a naturally friendly helpful and responsive level of service to all our guests from arrival to departure.  

• Greet and assist guests in a warm courteous and professional manner. 

• Accommodate general and unique requests. 

• Inform guests of the facilities and all the things to do in the hotel and the city including providing information on our restaurants and bars. 

• Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction. 

• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and recommendations for attractions restaurants and services. 

• Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.   

• Report any issues to the correct department and check to ensure the work has been completed. 

• Proactively keep an eye on all our public area spaces whether its spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost. 

• Always maintain a positive and friendly attitude even when working to achieve solutions to challenges. 

Qualifications :

• Youre studying a bachelors/masters degree in hospitality or a related field 

• You have the possibility to sign an agreement with your school for a period of preferably 6 months 

• Someone who understands celebrates and embraces the SLS brand values. 

• Ability to multitask and work in a fast-paced environment. 

• Proactive positive energetic dynamic emphatic team-worker with a high-level attention to detail and passion for hospitality. 

• You are naturally a confident person who can approach people and initiate conversation. 

• Excellent verbal and written communication skills. Fluent in Spanish and English. 

• You make people feel good - your team guests and colleagues alike. You make a positive impact. 

• You learn quickly and adapt to SLSs unique culture. 

• You are humble and open to ideas. We leave our ego at the door and help get things done. 

• Youre up for doing things differently and trying (almost) everything once. 

• You want to be part of a team that works hard supports each other and has fun along the way. 

Additional Information :

Whats in it for you... 

• The opportunity to be part of an innovative fast-growing international group thats committed to not just building new hotels but building a global brand. 

• The chance to challenge the norm and work in an environment that is both creative and rewarding. 

• Become part of a team thats very passionate about creating great hospitality experiences. 

Remote Work :

No

Employment Type :

Intern