Global Service Principal (GSP) Tier 1 DACH

Description -

Job Summary

The Global Service Principal (GSP) is responsible for leading strategic pursuit activities across the complete Global Services & Solutions (GSS) portfolio in the Tier 1 DACH market.

The role covers Managed Collaboration Services (MCS) Managed Print Services (MPS) Managed Device Services (MDS) software Security and related services and solutions. The GSP leads pursuits from qualification strategy and solution development through commercial decision-making contract negotiation and deal closure.

Working closely with customers account teams solution architects finance legal delivery and other cross-functional stakeholders the GSP develops compelling value propositions and business cases aligned to customer needs. The role also contributes to market development account planning lead identification pursuit excellence and the continuous improvement of the GSS sales process.

Responsibilities

• Leads qualification sales strategy business development and pursuit execution across the full GSS portfolio including MCS MPS MDS software Security and related services.

• Owns and coordinates end-to-end pursuit activities including planning governance solution assessment commercial strategy pricing risk evaluation and business decision-making.

• Partners with account teams during lead identification opportunity shaping and account business planning.

• Acts as a trusted advisor to customers by understanding their business priorities operational challenges technology environment and transformation objectives.

• Defines compelling differentiated value propositions and articulates the business case in alignment with customer requirements.

• Analyzes complex financial models conducts ROI and value assessments and supports decisions for deals with significant financial impact.

• Leads customer engagements sales processes contract negotiations and cross-functional discussions to drive successful outcomes.

• Orchestrates integrated solutions across multiple GSS capabilities and ensures that the proposed solution is commercially viable operationally deliverable and aligned with customer expectations.

• Maintains a strong understanding of industry trends market dynamics customer needs competitive developments and emerging technologies relevant to the GSS portfolio.

• Identifies opportunities to develop innovative pursuit strategies and strengthen the organizations market position in DACH.

• Applies program and project management methods to define plan track govern and escalate complex pursuits.

• Ensures clear ownership decision-making risk management and executive communication throughout the pursuit lifecycle.

• Optimizes pursuit processes promotes best practices and contributes to continuous improvement of sales effectiveness.

• Shares expertise and mentors junior team members and colleagues involved in complex pursuits.

• Builds strong relationships with customers account teams partners and senior internal stakeholders.

• Travels regularly within the DACH region and internationally as required to support customers pursuits workshops negotiations and internal business activities.

Education & Experience Recommended

• Typically 10 years of experience in complex solution sales business development managed services technology services consulting or a related field.

• Demonstrated experience leading complex multi-stakeholder pursuits from qualification through contract negotiation and closure.

• Experience working across multiple solution areas preferably including managed services workplace or print services software security connectivity or digital transformation.

• Experience developing financial models ROI assessments commercial proposals and executive-level business cases.

• Experience working in a matrixed multinational organization is preferred.

Preferred Certifications
NA

Knowledge & Skills

• Strong commercial acumen including pricing financial modelling ROI analysis and contract negotiations.

• Ability to develop customer-focused solutions value propositions and business cases.

• Strong pursuit program/project management planning and governance skills.

• Excellent communication presentation negotiation and stakeholder-management skills.

• Ability to operate effectively in complex cross-functional and international environments.

• Fluent professional English required; German language skills preferred for the DACH market.

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

• Strategic Thinking

• Commercial Acumen

• Influencing Without Authority

• Collaboration and Stakeholder Management

• Executive Presence

Impact & Scope
Impacts large functions and leads large cross-division functional teams or projects.

Complexity
Provides highly innovative solutions to complex problems within established policy.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

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