Global Customer Engineer

For the Bilbao office (Iberdrola Tower) and/or the Vitoria office (Álava Technology Park). Candidates must be based in the Basque Country or nearby

Lantekis a leading multinational company insoftware solutionsfor the industrial sector specialized inIndustry 4.0 and digital transformation.

With over 400 professionals and presence in 16 countries we are committed to continuous innovation to optimize manufacturing processes on a global scale.

As part of the Operations team this role will provide support to our customers particularlly those situated in regions where we does not have an established physical presence.

The Customer Application Engineer will diagnose and troubleshoot any software-related problems help our customers install applications and programs assist them with computer issues and explain technical details.

Duties & Responsibilities

The main duties are:

• Consult specify install configure and provide support on issues related to: Lantek systems software suite database server and CAD/CAM integration.
• Support and implement customer projects in Lantek software.
• Define solutions in exchange with customers.
• Create specifications according to the customers requirements.
• Train customers and employees in Lantek systems (on-site and online).

• Technical background preferably Computer Engineering .
• Experience in technical projects involving ERP software.
• Knowledge of Microsoft environment (Windows IIS SQL).
• Knowledge of Lantek systems would be desirable.
• Knowledge of manufacturing processes in the Sheet Metal industry would be desirable.
• Knowledge of databases: databases management SQL Server.
• Native Spanish speaker.
• Advanced level of English. Knowledge of German French or other languages will be a plus.

• Permanent contract.
• Hybrid work model.
• Flexible working hours.
• The opportunity to work in a leading company in its sector committed to constant innovation.
• Be part of a dynamic and highly qualified team.