German & Spanish Speaking Customer Service Agents

We are looking for German-speaking Customer Service Agents with B2-level Spanish to join a dynamic customer support team in Valencia Spain.

If you enjoy communicating with customers solving problems and providing a high-quality service experience this could be a great opportunity for you!

• Location: Valencia Spain
• Work Model: On-site
• Position: Customer Service Agent
• Languages: German Spanish B2
• Contract: Temporary for the first 3 months with the possibility of becoming permanent afterwards
• Salary: 21000 gross/year 1200 annual SRV bonus
• Schedule: Shift-based
• Afternoon Shift: 15:0000:00
• Shift Rotation: Candidates should be comfortable with an equal balance between morning and afternoon shifts

As a Customer Service Agent you will be responsible for providing professional and efficient support to customers while ensuring a positive customer experience.

Your main responsibilities will include:

• Handling customer requests and inquiries in a professional manner
• Communicating with customers in German
• Using Spanish at B2 level as required for the role
• Understanding customer needs and providing appropriate solutions
• Ensuring clear accurate and professional communication throughout each interaction
• Following established customer service procedures and guidelines
• Contributing to a positive customer experience and high service quality
• Working effectively within a team and adapting to different shift schedules

• Fluent German
• B2 level of Spanish
• Excellent verbal and written communication skills
• Customer-oriented mindset
• Strong interpersonal and problem-solving skills
• Ability to work effectively in a fast-paced customer service environment
• Flexibility to work both morning and afternoon shifts
• Availability to work on-site in Valencia
• Full-time availability

Full training will be provided before starting the role.

Training availability is required according to the following schedule:

• First 3 weeks: 09:0015:00
• Following period: 09:0016:00
• Final week: 09:0017:00

Candidates should be fully available throughout the training period.

The position initially starts with a 3-month temporary contract with the intention of converting it into a permanent contract afterwards.

The role requires flexibility as there will be an equal balance between morning and afternoon shifts.

As part of the initial application process candidates will be asked to provide:

• A video recording in German
• A handwritten cover letter

Candidates who successfully pass the initial screening will then proceed to a final interview with the hiring team.

• 21000 gross annual base salary
• 1200 annual SRV bonus
• Total potential annual compensation: up to 22200 gross depending on eligibility for the bonus