German Customer Support Specialist – Banking Sector

Join the Teleservices company and become part of a high-performing international customer support team working for one of the most recognized names in the banking sector.

If you are a native German speaker with strong communication skills and a passion for helping customers through phone chat and email this is your opportunity to build a stable long-term career in Madrid within a global financial environment.

• International banking project with strong brand exposure

• Permanent contract after only 3 months

• Competitive salary annual bonus

• Paid training & structured onboarding program

• Multicultural and international working environment

• Multichannel support (phone chat email)

• Access to shift rotation including night shifts

Role: German Customer Support Specialist Banking Sector

Location: Madrid

Start Date: 18 May 2026

• 3-month temporary contract (initial phase)

• Permanent contract based on performance

• 22800 gross/year

  • 1200 annual performance bonus

As part of the German banking support team you will:

• Support customers via phone email and chat

• Handle banking-related inquiries and front desk incidents

• Deliver fast accurate and customer-oriented solutions

• Maintain high service quality standards

• Ensure efficient resolution of customer issues

• Provide professional support to German-speaking clients

Starts: 18/05/2026

First 5 weeks:

• 09:00 15:00 (initial schedule)

• Gradual increase up to 35h/week

From Week 6 onwards:

• Full-time: 39h/week

• Morning: 07:00 16:00

• Afternoon: 14:00 24:00

• Night: 22:00 07:00

We are looking for candidates who:

• Are native German speakers (mandatory)

• Have Spanish level B2 or higher

• Are confident in customer communication

• Can multitask in a fast-paced environment

• Have strong empathy and problem-solving skills

• Are available to start on 18/05/2026

• Have experience in customer service or banking (a plus not required)

• Record a 2-minute video introduction in German

• 175-word handwritten German test during interview

• Final review by German banking recruitment manager

Living in Madrid means:

• Fast-paced international career environment

• Strong expat community

• Excellent social and cultural life

• Career growth in financial services

Take the next step in your international career and join a growing banking support team in Madrid.