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German Customer Advisor – Banking Sector
Job Location:
Monthly Salary:
Posted:
13 May 2026 (30+ days ago)
Posted:
Application Deadline:
10 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Fast hiring process completed in under 2 weeks
About the role
We are looking for a German-speaking Customer Advisor to join our international banking operations team in Madrid. You will be the first point of contact for German-speaking clients delivering outstanding service across phone email and chat channels.
What you will do
- Handle inbound queries from German-speaking customers regarding accounts payments and financial products
- Resolve issues efficiently while ensuring full regulatory compliance
- Document interactions accurately in CRM systems
- Collaborate with internal teams to escalate complex cases
- Contribute to continuous improvement of the customer experience
What we are looking for
- German at C1/C2 level written and spoken (mandatory)
- Spanish at B2 level or above (mandatory)
- Previous experience in customer service banking or finance preferred
- Strong communication skills and a client-first mindset
- EU work authorisation
What we offer
Flexible shiftsRotating schedules to fit your lifestyle.
Career growthClear promotion paths within the company.
Training Paid
onboarding & ongoing development
Central location
Modern offices in Madrid city centre
International team
Multicultural & collaborative environment
Competitive salary Plus performance-based bonuse
