German and English Speaking Customer Service Agent (mfd) 100 remote

SIXT a leading global mobility services provider is looking for fluent German-speaking Customer Service Representatives to work remotely from this role you will assist customers with their rental experience from trip planning to post-rental support while delivering excellent service. The position offers the opportunity to join an international team represent a premium global brand and build a rewarding career from the comfort of your home. Ideal candidates are customer-focused motivated and passionate about helping people.

YOUR ROLE

• Act as the first point of contact for German-speaking customers providing expert support before during and after the booking process.
• Handle customer inquiries efficiently and empathetically via phone and e-mail ensuring a smooth and positive experience at every touchpoint.
• Engage customers with in-depth knowledge of SIXTs products services and mobility solutions to find the best fit for their needs.
• Increase customer satisfaction and loyalty through friendly professional and solution-oriented service.
• Identify and escalate complex cases when needed collaborating closely with internal teams to ensure timely and accurate resolution.
• Contribute as an active team player supporting administrative tasks and sharing knowledge to continuously improve team performance.

YOUR SKILLS

• Language proficiency: Native or near-native German speaker with fluent English skills (additional languages are a plus!).
• Customer focus: A genuine passion for service excellence and helping customers find the right solution.
• Professional experience: At least 1 year of experience in a customer-facing or service-oriented role.
• Technical skills: Solid knowledge of MS Office tools; experience with CRM systems is a plus.
• Communication skills: Strong verbal and written communication abilities with a positive and professional tone at all times.
• Flexibility & reliability: Ability to work on a rotating schedule Monday to Sunday fully from home with a stable internet connection and a quiet workspace.

WHAT WE OFFER

• 100% Remote Work Enjoy the ultimate work-life balance working entirely from home from anywhere in Spain.
• AI at your fingertips From day one youll have access to Claude by Anthropic and SIXTgpt SIXTs own AI platform to supercharge your work. We invest in every team members AI journey: encouraging experimentation building knowledge and making sure youre ahead of the curve
• SIXT Employee Benefits Exclusive discounts on SIXT rent share ride and SIXT plus special deals on travel tech lifestyle and much more.
• International Environment Be part of a diverse multilingual team spanning multiple countries and cultures.
• Professional Growth Access to training development resources and the chance to learn from a highly motivated experienced team.
• Team Spirit Participate in engaging team-building activities virtual events and exciting global corporate gatherings.
• Stability & Purpose Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility.

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

Yes

Employment Type :

Full-time