Front Desk Agent

Additional Information: This hotel is owned and operated by an independent franchisee ACHM Spain Management S.L. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

• Deliver personalized and professional service to both domestic and international guests.
• Perform check-in and check-out procedures in accordance with Marriott Autograph Collection standards.
• Manage reservations special requests and stay follow-ups.
• Resolve guest issues with empathy efficiency and attention to detail.
• Promote upselling opportunities and contribute to guest loyalty.
• Coordinate with other departments to ensure memorable guest experiences.
• Work with Property Management Systems (PMS); knowledge of Opera and MARSHA is considered an asset.

• Previous experience in the front office department of 4-star or 5-star hotels.
• Advanced level of English.
• Excellent presentation strong communication skills and a clear customer-oriented mindset.
• Ability to work within high standards and with great attention to detail.
• Proactive polished and solution-oriented attitude.

• Knowledge of additional languages (French Italian German Portuguese etc.).
• Previous experience in boutique or luxury hotels.

This company is an equal opportunity employer.

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