Finnish Speaking Customer Support Specialist

Are you a customer-focused communicator with great problem-solving skills If you enjoy helping people thriving in a collaborative international environment and bringing a positive approach to daily challenges we would love to have you on our team!

Job Responsibilities:

• Support Finnish-speaking customers via email phone and live chat with inquiries regarding bookings payments and account services.
• Serve as a mediator between customers and global accommodation providers to ensure quick and effective issue resolution.
• Accurately maintain and update customer records within CRM systems and internal software.
• Follow established operational guidelines while exercising sound judgment to resolve unique customer needs.
• Collaborate actively with team members to meet quality standards and service targets.

Requirements:

• Finnish: Native or C2 level; fluent command of English (written and spoken).
• Strong verbal and written communication skills with attentive listening abilities.
• Solid computer literacy: Office 365 CRM platforms and general digital workflow tools.
• Solution-driven mindset with strong analytical and troubleshooting skills.
• Resilience and a constructive attitude when handling challenging customer scenarios.
• Prior experience in customer support contact centers or hospitality is preferred.

Benefits & Work Conditions:

• Contract: Full-time (38.5 hours/week) scheduled Monday through Sunday with fixed shift patterns and 2 days off per week.
• Salary: 23500 gross/year (plus quarterly performance bonuses).
• Location & Office: Modern office space convenient to major public transport links equipped with comfortable breakout and team zones.
• Perks: Comprehensive private health insurance interactive health and social program (Feel Good) fully paid initial training and clear pathways for career growth.