Finnish-speaking Customer Service Advisor

LOCATION Málaga Spain
WORK MODEL On-site
LANGUAGE Finnish
SCHEDULE Rotating schedule Monday to Sunday
WORKING HOURS Between 08:00 and 19:00

WORK MODEL
On-site

SCHEDULE
Rotating schedule Monday to Sunday.

WORKING HOURS
Between 08:00 and 19:00.

Join an international customer service team supporting well-known brands in the fashion this role you will assist Finnish-speaking customers and help ensure a smooth and positive customer experience.

• Handle customer inquiries received by phone email chat voicemail and other communication channels.
• Identify customer needs and provide effective solutions or escalate cases when necessary.
• Record customer interactions accurately in the relevant systems.
• Ensure timely responses and resolutions in line with service standards.
• Maintain up-to-date knowledge of products services and customer support procedures.
• Escalate potential service issues to the appropriate team members.
• Follow project processes procedures and administrative requirements.

• Fluent or bilingual proficiency in Finnish.
• Advanced level of English or Spanish.
• Strong communication and active listening skills.
• A customer-focused approach and the ability to understand customer needs.
• Good problem-solving skills and the ability to take ownership of customer inquiries.
• Adaptability and willingness to work in a rotating schedule.

• Full-time position: 39 hours per week.
• Permanent employment contract.
• Fully paid training.
• Career development opportunities and specialized training courses.
• Access to learning and leadership development programs.
• Opportunities for internal career progression.

Málaga is a vibrant coastal city in southern Spain offering a Mediterranean lifestyle beautiful beaches and a lively international community.

If you speak Finnish and enjoy helping customers we would love to hear from you!

Send your CV to to learn more about this opportunity.