Finance Strategic Partnership Associate

Hello!

At Factorial were looking for a new Strategic Partnerships Associate to help us support and scale our Finance team to the next level. As part of the team in charge of sustaining the growth generated through our largest strategic partnerships while ensuring healthy cash flow and an excellent payment experience youll be in charge of managing partner relationships resolving billing issues and supporting collections processes.

Ready to be part of the challenge

About the team

Our Finance team keeps us on track and moving forward turning numbers into insights that fuel smarter decisions across the company. If you love making sense of complexity and want your work to have a real impact youll love it here.

What youll do

• Build and maintain strong relationships with Factorials strategic partners.
• Contact partners regarding missed overdue or outstanding payments.
• Process payments refunds and account adjustments accurately and on time.
• Resolve billing inquiries and payment-related questions from partners and stakeholders.
• Investigate account history to identify and resolve payment discrepancies.
• Collaborate with internal teams to address operational and financial issues efficiently.
• Prepare reports on collection activities payment performance and outstanding balances.
• Contribute proactively to process improvements and operational efficiency initiatives.

What are we looking for

• Fluent English is required.
• Knowledge of additional languages is a strong plus.
• Available to start as soon as possible.
• Demonstrate strong communication and relationship management skills.
• Show a proactive organized and detail-oriented mindset.
• Work independently and manage multiple priorities effectively.
• Learn quickly and adapt to a fast-paced environment.
• Display strong problem-solving and analytical abilities.
• Take ownership of tasks and follow through with persistence.
• Thrive in collaborative and cross-functional environments.

Factorial bets for potential and growth. We currently evaluate all seniority levels as we believe diversity and collaboration are the key for rocking the world! If you seek a place to demonstrate ownership of your own success but you dont meet every point of this Job Description please apply anyway!

Perks of being part of Factorial

• Alan as private health insurance
• High growth multicultural and friendly environment
• Healthy life with Wellhub (Gyms pools outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Food discounts with Nora
• Pet Friendly
• Much more that well spill during the interview process

About Factorial

At Factorial were building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR Finance Talent Operations and IT freeing teams from manual processes so they can focus on what really matters: leading growing and taking care of their over 1500 employees across Europe Asia Africa and America. We are one of Europes fastest-growing SaaS companies proudly headquartered in Barcelona. If youre excited to shape the future of business management technology wed love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes you are welcome to indicate so optionally and we will share additional information with you.

Our values

• We own it: We take responsibility for every project. We make decisions not excuses.
• We learn and teach: Were dedicated to learning something new every day and above all share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us Check our website!