Field Service Technician

Job Title

Job Description

Field Service Technician

Provide on-site technical support troubleshooting installation maintenance and repair for the Hospital General Universitario Gregorio Marañón Madrid ensuring safe compliant and high-quality service delivery.

Your role:

• Provide technical support and troubleshooting for customers accurately diagnosing issues and implementing solutions in line with regulatory guidelines safety standards and company protocols.

• Support the installation maintenance repair routine checks and performance validation of medical devices helping ensure equipment functions effectively and potential failures are prevented.

• Work with limited supervision and autonomy setting priorities for your own work based on general guidelines while documenting all service activity accurately in the Service Management System.

• Build strong customer relationships by handling inquiries and complaints professionally communicating clearly on service status and timelines and escalating more complex issues when needed.

• Develop your technical expertise through hands-on support of senior technicians during advanced procedures and ongoing training on new products service procedures and compliance expectations.

Youre the right fit if:

• You hold a High School Diploma or Vocational Education.

• You have experience in system administration technical troubleshooting and supporting customers in a service-oriented environment.

• You are confident drafting clear technical documentation and maintaining accurate service records including diagnostics resolutions and parts used.

• You are a fluent Spanish speaker with excellent communication skills and the ability to explain technical information clearly to customers and internal stakeholders.

• You can commit to working from the Hospital General Universitario Gregorio Marañón.

Compensation & benefits

Doing meaningful work should come with fair transparent rewards. The base salary range for this role is32350.00 38863.33. Wedeterminepay within the range using objective factors like the skills the role requires your relevant experience and the responsibilityyoullhave in this role alongside internalequityand local market considerations.

This role is eligible fora bonus with your rewards linked to KPIs & company the full approach andadditionalbenefits with you during the interview process so you can make a clear informed decision.

How we work together

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

This role is a field role.

This role is not open to a relocation.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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