Field Service Technician Madrid

As a Service Technician you provide technical support for our products applications and service solutions to our customers.
In case a team is working at customers site one person needs to be the leader on site with the following responsibilities:
The leader on site will be responsible for the wellbeing of Kardex employees subcontractors and 3rd parties involved with Kardex Business
The leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values.

Your tasks

Job Description
Preventative & corrective maintenance of Kardex systems & solutions
Complete jobs in a timely manner according to set quality standards
Customer training (Operator Health & Safety Maintenance etc.)
Generate leads
Administrative management tasks (reporting personal spare parts inventory etc.)
Provide remote diagnostics (via phone or remote connection)
On-call service to customers
PLC troubleshooting & diagnostics
Basic Software troubleshooting
Understand promote and advise on Kardex Remstar products and services
Adhere to local Health and safety regulations
Positively represent the company with all external & internal stakeholders
Contribute to the performance of the team by displaying a positive and enthusiastic attitude showing support and involvement in all activities
Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
Act as a trusted advisor

Your profile