Field Service Engineer ADV Madrid
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Job Summary
PURPOSE OF THE JOB
Youll be responsible for installation upgrading repair and preventive maintenance of capital equipment part of Abbott Medical product portfolio in compliance with Abbott Medical code of conduct Regulator and Quality policies and procedures.
The Capital Equipment Service Engineer services and supports Abbotts advanced medical technologies and is responsible for driving customer satisfaction through service excellence. It will require working very close with the central dispatch team for scheduling service activities and with local sale and clinical staff to incrase revenues and profitabiliy.
ROLES & RESPONSIBILITIES
- Hardware/software field support: includes system installation maintenance calibration upgrades troubleshooting and repair also includes demo system maintenance and preparation for congresses.
- Work with central dispatch team and local sales/clinical staff on optimal scheduling of field interventions.
- Document field service interventions per QA system requirements.
- Report capital equipment incidents per QA system requirements.
- Provide support and technical assistance for in-house training courses and congresses.
- Provide system maintenance and troubleshooting training to customer biomedical engineering departments and Abbott sales and field clinical staff
- Extensive International travel required based on ad-hoc request sometimes with short notice.
EDUCATION & COMPETENCIES
School or University qualifications
- Bachelor degree in electronics engineering or equivalent.
Knowledge and skills
- Minimum of 5 years medical electronics service or related field service.
- Strong communication skills: verbal and written.
- English is a must any additional European languages is a plus.
- Strong electronic and mechanical skills including troubleshooting.
- Computer skills: MSOffice Windows
- Requires occasional lifting of products and material related to installation of the systems.
- Familiarity with Cathlab and operating room procedures and protocol would be a plus.
- Experience with medical devices and software based medical systems would be a plus.
- English fluency and Portuguese is a plus
Natural abilities (teamplayer stress resistant discretion good communicator etc.)
- Ability to be flexible and respond to situations at short notice.
- Able to work independently in a fast environment with little supervision
- Available to travel very often
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
Required Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
