Executive Briefing Center Operations & Guest Experience Specialist

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AI-native platform. We work on large scale distributed systems processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. Were proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption experimentation and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution build expertise uncover insights and solve complex problems. Were always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role:

The Executive Briefing Center Operations & Guest Experience Specialist will help run the operational backbone of CrowdStrikes Barcelona Executive Briefing Center (EBC). Reporting to the EBC Manager this role owns the operational and guest experience details that help every in-person briefing run smoothly consistently and to CrowdStrikes high standards. You will manage the end-to-end operational and hospitality experience across briefing logistics guest readiness vendor coordination center preparedness stakeholder communications and day-of execution. You will partner closely with Briefing Program Managers Sales the Office of the CTO Facilities AV/IT Security Workplace and external vendors to translate briefing plans into seamless customer experiences. This role is ideal for someone who combines high-touch hospitality instincts with strong operational discipline calm execution and excellent attention to detail. This is an onsite Barcelona-based role with some remote flexibility depending on center workload and briefing schedule.

Candidates must be based in or near Barcelona as this position requires regular on-site attendance.

What Youll Do:

• Own briefing operations and guest experience

• Own the operational execution plan for in-person briefings at the Barcelona EBC ensuring logistics hospitality room readiness and guest experience are aligned to each briefings objectives.

• Serve as the operational hub between Briefing Program Managers Sales Facilities AV/IT Security Workplace and external vendors.

• Help ensure customers account teams executives and discussion leaders experience a polished calm and seamless onsite environment.

Lead center readiness and day-of execution

• Own day-of operational readiness across meeting rooms common areas signage welcome materials supplies catering gifting personalization and customer amenities.

• Anticipate and resolve operational issues before they impact customers or internal stakeholders.

• Maintain a consistently premium center environment partnering with Facilities AV/IT Security and Workplace teams to address service room technology and visitor-flow needs.

Manage vendors and hospitality services

• Own the day-to-day coordination and quality of external vendors including catering transportation hotels gifting venues and other guest services.

• Establish clear service expectations briefing-specific requirements escalation paths and feedback loops with vendors.

• Support budget tracking invoice review purchase-order coordination and vendor spend visibility for EBC operations.

Own systems scheduling and communications accuracy

• Maintain accurate operational information across the briefing management system calendars agendas logistics notes visitor details and internal communication channels.

• Create and maintain templates checklists playbooks and stakeholder updates that improve consistency before during and after briefings.

Drive operational excellence and continuous improvement

• Identify recurring operational gaps risks and friction points and propose improvements to briefing processes and guest experience standards.

• Capture operational feedback after briefings and partner with the EBC Manager and Briefing Program Managers to improve future execution.

• Support special projects that improve center scalability consistency reporting and overall customer experience.

What Youll Need:

• 46 years of experience in executive hospitality customer experience event operations executive briefings workplace experience customer marketing or high-touch service environments.

• Strong project coordination and operational planning skills with the ability to manage multiple briefings timelines stakeholders vendors and last-minute changes simultaneously.

• Excellent judgment discretion and executive presence in customer-facing environments.

• Strong written and verbal communication skills; able to provide clear updates manage expectations and coordinate across senior stakeholders.

• Proven ability to work cross-functionally with teams such as Sales Marketing Facilities AV/IT Security Workplace Finance and external vendors.

• Vendor management experience including service expectations issue resolution quality control invoicing and budget tracking.

• High attention to detail and a strong sense of ownership for the physical environment guest journey and operational experience.

• Calm under pressure solutions-oriented and comfortable operating in a fast-paced high-visibility environment.

• Experience with briefing management systems Salesforce event tools Google Workspace Slack or similar collaboration platforms is a plus.

• Based in Barcelona and able to work onsite regularly at the EBC with flexibility to support customer briefing days that may require adjusted hours.

• Proven experience utilizing AI technologies to enhance decision-making streamline workflows and processes improve efficiency and drive business outcomes

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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