EU Speed Initiative Manager , EU AMZL Central Operations Speed team

Are you ready to be part of Amazons most ambitious delivery expansion in Europe
Were scaling our same-day delivery network across the EU and we need the right people to help us run it successfully. As the network grows protecting customer promise around the clock becomes critical. Thats where you come in.
As EU Speed Initiative Manager in Central Operations you will own the operational improvements across the entire same-day delivery network. You will lead the team to identify and resolve operational exceptions before they impact customers and act as the single point of accountability for new initiatives. You will manage and launch new initiatives improve current operations and work closely with site operators and cross-functional stakeholders to protect on-time delivery and customer experience performance.
Were looking for individuals who can collaborate effectively with diverse teams make informed decisions in ambiguous situations and take ownership of outcomes. Youll be part of a team that is building the operational backbone for Amazons next-generation delivery network partnering across EU markets every single shift.




Key job responsibilities
Business Reviews & Performance Management
Lead and facilitate daily weekly and monthly business reviews across the EU same-day delivery network driving accountability and action on key performance metrics
Design and implement business review mechanisms that enable data-driven decision making and rapid issue resolution
Deep dive on performance trends identify root causes of defects and drive corrective action plans across the network
Create and maintain performance dashboards and reporting mechanisms that provide visibility into operational health
Process Design & Standard Work
Define and document standard operating procedures for shift handovers ensuring seamless continuity of operations across time zones and shifts
Develop scalable standard work that enables consistent execution across multiple stores and markets
Create playbooks and operational guides for common scenarios exceptions and escalations
Design and implement quality control mechanisms to ensure adherence to standard work
Communication & Stakeholder Management
Build and optimise communication mechanisms between Central Operations stores delivery partners and cross-functional teams
Establish clear escalation paths and communication protocols for operational issues
Facilitate information flow across shifts ensuring critical context is preserved during handovers
Partner with operations teams delivery partners and stakeholders to align on priorities and resolve systemic issues
Act as an escalation point for complex operational challenges requiring cross-functional coordination
Data Analysis & Insights
Analyse large complex datasets to identify trends risks and opportunities for improvement
Use data to inform operational decisions capacity planning and resource allocation
Maintain and report up-to-date and accurate statistics management reports and analysis
Translate data insights into actionable recommendations for leadership and operational teams


A day in the life
You will balance leading business reviews with designing operational improvements and supporting new initiatives. Your day may include facilitating a network-wide daily business review deep diving on delivery performance trends partnering with site operators on process gaps and analysing data to inform capacity decisions. You will continuously evaluate opportunities to improve delivery speed quality and cost while contributing to the long-term strategy of EU speed operations.

About the team
Central Operations is a new approach within Amazon Logistics to define a scalable solution to run the increasingly complex and growing last-mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way Amazon Logistics executes forecasting route planning demand scheduling and last-mile delivery.
We are looking for an Operations Manager with a track record of operational excellence to drive scalability ensuring strong processes and culture are developed. This person will lead a team that operates in areas of the business with a high degree of ambiguity that require thought leadership. The role will provide opportunities to think big develop original ideas and partner with Planning Transportation Last Mile Technology Operations and business expansion teams to develop a strategic approach to scale Central Operations.


- Experience in program management logistics operations supply chain transportation or equivalent
- Masters degree or equivalent in Operations Research Statistics Applied Mathematics Engineering Computer Science or related field or experience with SQL
- Experience making business recommendations and influencing stakeholders
- Experience in building financial and operational reports/data sets that inform business decision-making or experience communicating results to senior leadership
- Experience reading and writing procedures technical documents and engineering drawings or experience developing MOPs and SWMS for planned works

- Bachelors degree or above in Computer Science Engineering Mathematics Statistics Economics or a related field
- Experience in Logistics Distribution or Fulfillment processes
- Knowledge of BI analytics reporting or visualization tools like Tableau AWS QuickSight Cognos or other third-party tools
- Experience leading organizational change initiatives across multiple locations
- Experience in capacity planning operations planning business analysis or similar
- Speak write and read fluently in English at C1 level or above

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