Especialista en atención al cliente
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
En SEVEN Wellness Club un exclusivo club deportivo de bienestar estamos buscando un/a Asesor/a de Atención al Cliente apasionado/a y con habilidades excepcionales de comunicación para unirse a nuestro equipo. Como parte de nuestro club serás la primera persona de contacto para nuestros miembros e invitados brindándoles una experiencia única y ayudándoles a aprovechar al máximo nuestros servicios de bienestar.
Responsabilidades:
- Atender y dar la bienvenida a los miembros e invitados del club de manera profesional y amigable.
- Brindar información sobre nuestros servicios actividades y promociones.
- Gestionar reservas y solicitudes de los miembros de manera eficiente.
- Resolver dudas e inquietudes ofreciendo soluciones rápidas y satisfactorias.
- Mantener un ambiente cálido y acogedor en la recepción del club.
- Colaborar con el equipo para garantizar una experiencia excepcional para todos los miembros
Si eres una persona apasionada por el bienestar y el servicio al cliente te estamos esperando! Únete a nuestro equipo y forma parte de una experiencia única en SEVEN Wellness Club.
Responsibilities:
- Greet and welcome club members and guests in a professional and friendly manner.
- Provide information about our services activities and promotions.
- Manage reservations and member requests efficiently.
- Address inquiries and concerns offering quick and satisfactory solutions.
- Maintain a warm and welcoming atmosphere at the club reception.
- Collaborate with the team to ensure an exceptional experience for all members.
- Experiencia previa en atención al cliente preferentemente en el sector deportivo o de bienestar.
- Excelentes habilidades de comunicación verbal y escrita.
- Actitud positiva y capacidad para trabajar en equipo.
- Habilidad para gestionar múltiples tareas y prioridades.
- Pasión por el bienestar y el deporte.
- Dominio en el uso de software CRM y otras herramientas de gestión de clientes.
- Disponibilidad para trabajar en turnos flexibles incluyendo fines de semana y festivos.
- Se requiere pasaporte de la UE y/o autorización para trabajar en España.
- Se valorará experiencia previa en las Islas Baleares y conocimiento de las normativas locales.
- Solo se considerarán las personas que respondan la evaluación.
- Previous experience in customer service preferably in the sports or wellness sector.
- Excellent verbal and written communication skills.
- Positive attitude and ability to work as part of a team.
- Ability to manage multiple tasks and priorities.
- Passion for wellness and sports.
- Availability to work flexible shifts including weekends and holidays.
- EU passport and/or authorization to work in Spain is required.
- Previous experience in the Balearic Islands and knowledge of local regulations will be valued.
- Only candidates who complete the assessment will be considered.
- Salario competitivo: Salario base Bonificación: elegibilidad para bonificaciones o incentivos basados en el rendimiento individual y/o del equipo.
- Descuento en alimentos y bebidas: Descuento del 50% en el restaurante del Club "The DOSE" para todos los artículos de comida producidos en el lugar.
- Acceso completo a las actividades y servicios del Club SEVEN: Acceso completo al gimnasio premium piscina y una amplia variedad de clases de fitness de SEVEN.
- Uniforme proporcionado: Uniforme proporcionado para el trabajo asegurando una apariencia profesional y consistente.
- Competitive Salary: Basic salary Bonus: eligibility for performance-based bonuses or incentives based on individual and/or team achievements.
- F&B Discount: 50% discount at the Club restaurant "The DOSE" for all food items produced in house.
- Full Access to SEVENs Club activities and services: Full access to SEVENs premium gym pool and a wide range of fitness classes
- Provided Uniform: Provided uniform for work ensuring a professional and consistent appearance.
Required Skills:
Recruitment: Develop and implement innovative recruitment strategies to attract high-caliber talent. Manage the full recruitment lifecycle including job postings sourcing interviewing and onboarding. Partner with department heads to understand hiring needs and create tailored job descriptions and candidate profiles. Leverage multiple sourcing channels such as job boards professional networks and social media to build a talent pipeline. Conduct pre-screening interviews coordinate interview panels and manage feedback to ensure efficient decision-making. Monitor and refine recruitment metrics to measure effectiveness and optimize hiring processes. Ensure an exceptional candidate experience at every stage of the recruitment process. HR Processes: Design document and enhance HR processes ensuring alignment with company policies and industry best practices. Support the implementation of HR technologies and tools to streamline workflows. Maintain up-to-date employee records ensuring data accuracy and compliance with labor laws. Collaborate with cross-functional teams to develop and standardize HR policies and procedures. Oversee and improve key HR processes such as onboarding offboarding and performance evaluations. Monitor compliance with employment laws regulations and company policies. Generate HR analytics reports to identify trends inform decision-making and recommend process improvements.
Required Education:
Qualifications:Bachelors degree in Human Resources Business Administration or a related experience as a recruiter Familiarity with Applicant Tracking Systems (ATS) and HR communication and interpersonal to manage multiple priorities and work in a fast-paced of Zoho Recruit is a plus
