Enterprise Account Manager Team Lead

Hello!

At Factorial were looking for an Enterprise Team Lead to join our Spanish Customer Experience team and help us take our highest-value accounts to the next level.
In this role you will report directly to the Head of Account Management for Spain and team up with other Area Managers to spearhead our mission of creating for our Spanish Enterprise customers the highest satisfaction levels maximizing retention and unlocking strategic growth opportunities.

Ready to be part of the challenge

About the team

Our Enterprise Customer Experience team is the strategic partner for Factorials largest and most complex clients. We dont just support: we consult negotiate and ensure that our top-tier users get maximum ROI from our platform. If youre passionate about managing high-stakes relationships love complex problem-solving and thrive in strategic environments youll fit right in.

What youll do

• Lead & Empower: Guide a dedicated team of 6-8 Enterprise Account Managers fostering a culture of ownership self-improvement and high performance tailored to handling large corporate accounts.
• Strategic Retention & Growth: Design and execute innovative strategies aimed at maximizing retention and driving expansion (upselling/cross-selling) within our top-tier client portfolio contributing significantly to revenue amplification.
• Contract Renegotiations: Directly oversee and support the team in complex contract renewals multi-year renegotiations and commercial structuring for high-value accounts.
• Stakeholder Management: Guide your team in navigating complex corporate structures building strong relationships with C-Level executives HR Directors and Procurement heads.
• Hands-on Operational Involvement: Roll up your sleeves when needed. You will actively participate in steering committees critical business reviews (QBRs) and crisis management for key accounts.
• Data-Driven Optimization: Regularly monitor team performance metrics (NDR GRR NPS) identifying areas for improvement and implementing tailored strategies to drive business growth.
• Cross-Functional Collaboration: Partner closely with Product Engineering and Enterprise Sales to feed back customer insights ensuring our platform evolves to meet large-scale corporate needs.
• Talent Development: Collaborate with the Talent team to recruit onboard and retain top-tier AM talent building a robust and resilient team.

What are we looking for

• Language Skills: Spanish expert speaker and fluent in English. We are international!
• Enterprise Experience: Proven experience managing individual contributors in an Enterprise Customer Success or Account Management team within a SaaS environment.
• Negotiation & Executive Presence: Strong track record in contract renegotiations handling procurement processes and managing high-level stakeholders (C-Suite).
• Operational Agility: You are strategic but also love being close to the action. You enjoy jumping into operations to unlock roadblocks for your team and clients.
• Analytical Mindset: Strong analytical skills a problem-solving mindset and the ability to use data insights to make informed business decisions.
• Startup Soul: Ready to work in a fast-paced less corporate startup environmenteven when dealing with corporate clients!

Perks of being part of Factorial

• Alan as private health insurance
• High growth multicultural and friendly environment
• Healthy life with Wellhub (Gyms pools outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Food discounts with Nora
• Pet Friendly
• Much more that well spill during the interview process

About Factorial

At Factorial were building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR Finance Talent Operations and IT freeing teams from manual processes so they can focus on what really matters: leading growing and taking care of their over 1500 employees across Europe Asia Africa and America. We are one of Europes fastest-growing SaaS companies proudly headquartered in Barcelona. If youre excited to shape the future of business management technology wed love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes you are welcome to indicate so optionally and we will share additional information with you.

Our values

• We own it: We take responsibility for every project. We make decisions not excuses.
• We learn and teach: Were dedicated to learning something new every day and above all share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us Check our website!