E-commerce Service Delivery Specialist

At Maersk we are transforming the world of logistics by connecting and simplifying our customers supply chains. As a global leader in integrated logistics we provide end-to-end solutions spanning ocean air landside transportation warehousing fulfilment and digital logistics services.

Our Maersk E-Commerce business helps some of the worlds most dynamic retailers and brands deliver outstanding customer experiences through scalable fulfilment parcel management and last-mile solutions. As e-commerce continues to evolve we are focused on delivering operational excellence innovation and exceptional service for customers across Europe.

As a Service Delivery Specialist you will play a critical role in ensuring our customers receive the highest levels of service while helping them maximise the value of our solutions. Acting as the primary point of contact for a portfolio of customers you will build trusted relationships drive service excellence and support long-term customer growth and retention.

• Act as the primary point of contact for a portfolio of customers across Europe.
• Develop strong long-term customer relationships and become a trusted advisor.
• Lead customer performance reviews including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Monitor service performance identifying trends risks and opportunities for improvement.
• Manage customer escalations and coordinate effective resolutions across internal teams.
• Work closely with Operations Product Commercial and other stakeholders to deliver customer outcomes.
• Understand customers businesses strategic priorities and operational requirements.
• Translate customer needs into actionable service improvements and enhancement plans.
• Support customer retention and identify opportunities to expand existing relationships.
• Drive adoption of digital tools capabilities and new service offerings.
• Ensure customer action plans are executed and tracked to successful completion.

• Experience in Service Delivery Customer Success Account Management Logistics Operations or similar customer-facing roles.
• Background in E-Commerce logistics parcel delivery or fulfilment environments is preferred
• Strong customer relationship management skills.
• Commercial awareness and the ability to identify growth opportunities.
• Excellent communication presentation and stakeholder management skills.
• Analytical thinking and strong problem-solving capabilities.
• A proactive curious and solutions-oriented mindset.
• The ability to manage multiple customer relationships simultaneously in a fast-paced environment.
• English language skills (mandatory)
• 5 days per week onsite presence at the advertised location

This is an opportunity to join a global organisation at the forefront of logistics transformation. Youll work with leading e-commerce customers collaborate with colleagues across Europe and help shape service experiences that directly impact customer success.