Dutch-speaking Customer Service Advisor (Start date ASAP)

In this role you will be the primary point of contact for Italian content creators providing operational support and guidance on tools and best practices to improve their experience on digital platforms. You will have the opportunity to work in an international fast-paced and dynamic environment supporting creators and contributing to platform growth.

Your Role:

• Provide support to Italian content creators via chat email and calls to resolve issues and answer platform-related questions

• Assist creators in the correct use of tools guidelines and policies

• Identify recurring issues and provide feedback to internal teams to improve products and services

• Collaborate with other support specialists to ensure a consistent and high-quality creator experience

• Monitor complex cases and ensure timely and clear follow-up

• Participate in ongoing training sessions to stay updated on products policies and best practices
  

Your Qualifications:

• Native or fluent Italian (C2) written and spoken

• Good command of English (B2 or higher)

• Interest in social media content creation or technology

• Excellent communication skills empathy and customer-focused mindset

• Ability to manage multiple cases simultaneously with precision and attention to detail

• Previous experience in customer support or digital services is a plus

• Proactive and collaborative mindset able to work in dynamic and multicultural teams
  

The Offer:

• Full-time contract with flexible hours and potential remote or hybrid work depending on operational needs

• Paid initial training and ongoing support

• Modern international work environment

• Health insurance and additional employee benefits

• Career development opportunities and internal growth

• Continuous training programs on digital platforms and tools