Dutch speaking Customer Experience Specialist

Position: Customer Experience Specialist

Location: Valencia Spain

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Dutch-speaking customers via phone email and live chat
• Handle customer questions orders and product-related enquiries
• Resolve complex customer cases and identify practical solutions
• Coordinate with internal teams including Traffic Design Production Finance and external suppliers when required
• Manage customer cases across multiple channels while maintaining high service and quality standards
• Identify root causes of recurring customer issues and contribute to process improvements
• Maintain accurate customer and case information within the relevant systems
• Meet daily productivity quality and customer satisfaction KPIs
• Provide clear calm and professional communication throughout every customer interaction
• Participate in team meetings 1:1s workshops and improvement projects
• Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS:

• Native or near-native Dutch language skills and fluent English
• A third language is an advantage
• Minimum 1 year of experience in a fast-paced customer-facing role
• Strong communication and interpersonal skills
• Natural problem-solving ability and a proactive approach to customer issues
• Ability to remain calm and effective under pressure
• Comfortable working with multiple communication channels and systems
• Experience working with KPIs and performance targets
• Strong adaptability and ability to thrive in a dynamic environment
• Open to direct feedback and continuous improvement
• Entrepreneurial and ownership-oriented mindset
• Already based in or near Valencia Spain
• Valid eligibility to work in Spain / EU work eligibility
• Available to start as soon as possible.

BENEFITS:

• Office-based working environment in Valencia
• Daily breakfast and lunch provided at the office
• Twice-weekly bootcamp in Turia Park
• Annual AI learning budget
• Internal mentorship and development opportunities
• Personal development workshops
• Comprehensive onboarding programme
• Regular employee recognition and company events
• Support with Spanish bureaucracy and NIE process
• 20% employee discount on company products
• Referral bonus of up to 600
• Paid time off for volunteering
• Donation matching programme
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• And much more!!!