Distribution, Revenue & Business Performance Manager

SHA Wellness Clinic is a global leader in integrative health prevention and longevity and has been named Worlds Best Wellness Clinic at the World Spa Awards for multiple consecutive years. Through the SHA Method we combine cuttingedge medical innovation proven natural therapies and healthy nutrition to help people achieve and maintain an optimal state of physical mental and spiritual wellbeing.

Since opening in 2008 SHA has transformed the lives of more than 65000 guests worldwide and continues to expand its impact with our flagship in Spain a new destination in Mexico and future openings in Dubai and the Emirates. SHA is a Green Globecertified brand with a truly multicultural team united by a mission to create transformative and memorable experiences for every guest.

We are looking for a Distribution Revenue & Business Performance Manager to join our Revenue Management & Business Analytics team in Madrid someone who will own pricing yield and distribution across the SHA portfolio and act as the guardian of our direct revenue engine. This is a role for a professional who combines deep revenuemanagement and distribution expertise with strong analytical skills and a rigorous datadriven approach to decisionmaking.

Beyond technical mastery we are looking for someone who can build and optimise our presence across direct and luxury trade channels who partners effectively with Digital CRM and Sales and who continuously raises the bar on RevPAR channel profitability and commercial performance across all SHA destinations. You will thrive in a multicultural highperformance environment built on excellence and genuine care and embody SHA values in every interaction with colleagues and partners.

Key Responsibilities

• Define and run a dynamic pricing and yield strategy by property season segment and channel maximising RevPAR rather than pure occupancy.
• Build and manage the demand calendar implementing tactical yield actions for lowoccupancy periods and highdemand compression.
• Own the booking engine and CRS endtoend: configure and optimise SynXis (CRS booking engine GDS and OTA connectivity) eliminate booking errors and rate leakage and maintain rate and inventory parity across all channels.
• Own channel economics analysing cost of sale commission structures and profitability across direct OTA GDS and trade/consortia business and taking action to improve blended cost of sale.
• Manage SHAs luxury trade and partnership distribution building and growing revenue through consortia and preferredpartner programmes (e.g. Amex Fine Hotels & Resorts The Leading Hotels of the World Preferred Hotels & Resorts Kiwi Collection Mr & Mrs Smith Fora Travel).
• Drive B2B trade marketing: nurture relationships with luxury travel advisors agencies and networks run fam trips promotions and partner offers and convert partnership potential into measurable production.
• Partner with Digital Marketing CRM and the Contact Centre to convert the direct funnel monitoring conversion pickup and RevPAR and acting on insights daily.
• Run continuous competitive intelligence on competitor rates availability positioning and promotions feeding insights into pricing and channel decisions and report performance by property segment channel and programme to commercial leadership.

Musthave requirements

• 57 years in hotel or resort revenue management and distribution ideally within luxury or wellness hospitality.
• Handson mastery of SynXis (Sabre Hospitality) as CRS and booking engine plus solid experience with PMS channel managers GDS and OTA connectivity.
• Proven experience managing luxury consortia and preferredpartner programmes (e.g. FHR LHW Preferred Hotels & Resorts Kiwi Collection Mr & Mrs Smith Fora Travel) including affiliations rate loading and amenities.
• Strong analytical skills and command of pricing forecasting distribution economics and channel/vertical performance measurement supported by advanced Excel/BI and revenueanalytics capabilities.
• Ability to work crossfunctionally with Digital CRM and Sales and to influence stakeholders without formal authority.
• Based in or willing to relocate to Madrid (hybrid). Fluent English comfortable operating in an international environment.

Highly valued

• Experience within wellness longevity or medicalwellness brands or similar premium concepts.
• Strong B2B / trade marketing experience and ease building relationships with luxury travel advisors and agencies.
• Experience in predominantly directled commercial models where most revenue comes through direct and digital channels supported by trade and ambassador networks.
• Spanish language skills.

SHA is more than a workplace its a unique environment where nature science and purpose meet. Every day our team helps people transform their lives and youll grow alongside extraordinary people in an environment built on excellence and genuine care.

We are committed to diversity equity and inclusion. Youll join a truly international team with women and men in leadership and a culture where different perspectives are valued and everyone can grow based on merit and talent.

If you want your work to matter this much and youre ready to be part of something truly unique wed love to hear from you.