Director of Operations

What youll do

We are seeking a Director of Operations to join the team at SLS Barcelona. The Director of Operations is a key member of the Executive Committee acting as the General Managers closest operational partner and ensuring the seamless day to day delivery of an exceptional guest experience. Reporting directly to the General Manager this leader works in close coordination with the leaders of Rooms Division Food & Beverage and Spa & Wellness to ensure consistency alignment and excellence in daily execution.

This is a hands-on leadership role deeply embedded in daily operations. You lead from the floor alongside department heads. The rhythm of a five star hotel means this role calls for full flexibility of schedule including evenings and weekends.

• Partner closely with the leaders of Rooms Division Food & Beverage and Spa & Wellness acting as their day to day operational reference point to ensure consistency efficiency and service excellence across all touchpoints.
• Collaborate with Executive Committee members to ensure financial targets KPIs and service standards are achieved.
• Act as the main point of escalation for operational issues across all departments at all hours and step in personally alongside department heads to help resolve them.
• Be present on the floor during peak periods including evenings and weekends anticipating issues before they affect the guest experience. This is a full operations role and flexibility of schedule is a core requirement.
• Translate strategic objectives set by the General Manager and Executive Committee into clear operational plans aligned with brand standards financial goals and guest experience expectations.
• Support the development and implementation of operational strategies for Rooms F&B and Spa & Wellness driving consistency efficiency and service excellence.
• Oversee daily operations ensuring compliance with brand standards safety regulations and operational best practices.
• Ensure a consistently elevated guest experience across all touchpoints taking direct ownership when recovery is needed.
• Monitor performance costs and productivity to drive efficiency and profitability.
• Support budget management and sustainable operational results.
• Drive continuous improvement in service delivery operational processes and guest experience.
• Ensure strong interdepartmental coordination to deliver a seamless guest journey.
• Contribute to building and sustaining a high performing leadership culture across operational areas in partnership with the General Manager.

Qualifications :

What we are looking for...

• Partner closely with the leaders of Rooms Division Food & Beverage and Spa & Wellness acting as their day to day operational reference point to ensure consistency efficiency and service excellence across all touchpoints.
• Collaborate with Executive Committee members to ensure financial targets KPIs and service standards are achieved.
• Act as the main point of escalation for operational issues across all departments at all hours and step in personally alongside department heads to help resolve them.
• Be present on the floor during peak periods including evenings and weekends anticipating issues before they affect the guest experience. This is a full operations role and flexibility of schedule is a core requirement.
• Translate strategic objectives set by the General Manager and Executive Committee into clear operational plans aligned with brand standards financial goals and guest experience expectations.
• Support the development and implementation of operational strategies for Rooms F&B and Spa & Wellness driving consistency efficiency and service excellence.
• Oversee daily operations ensuring compliance with brand standards safety regulations and operational best practices.
• Ensure a consistently elevated guest experience across all touchpoints taking direct ownership when recovery is needed.
• Monitor performance costs and productivity to drive efficiency and profitability.
• Support budget management and sustainable operational results.
• Drive continuous improvement in service delivery operational processes and guest experience.
• Ensure strong interdepartmental coordination to deliver a seamless guest journey.
• Contribute to building and sustaining a high performing leadership culture across operational areas in partnership with the General Manager.

Additional Information :

Whats in it for you...

• The opportunity to join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor formed in 2021.

Remote Work :

No

Employment Type :

Full-time