Director, Digital Platforms & Experience

AstraZeneca is seeking a senior leader to direct the strategy transformation and ongoing excellence of our corporate digital estates with a primary mandate to architect and deliver a worldclass evolution of . This role sits within Global Corporate Affairs (GCA) and will lead cross-functional programmes that advance AstraZenecas bold digital ambitions elevate stakeholder experiences globally and set new standards in AI-enabled modular and scalable web platforms.

This is a high visibility multiyear leadership role requiring deep organisational savvy exceptional stakeholder management and a proven ability to deliver complex enterprise platforms at global scale.

Key Responsibilities

Lead the end-to-end transformation of

• Vision and strategy: Define the platform vision and multiyear roadmap for a best-in-class AI-enabled modular and scalable global web estate aligned to AstraZenecas broader digital strategy.

• Platform selection and architecture: Lead cross-functional evaluation and selection of platform/CMS content model design system and integration approach; ensure extensibility for country replication and reuse.

• Senior stakeholder engagement: Build executive sponsorship and alignment across GCA IT Legal/Compliance IR ESG Media Relations Therapy Areas and Regions; sell in pivotal decisions at the most senior levels.

• Regulatory and disclosure compliance: Embed requirements for transparency accessibility privacy and disclosure; shape governance and controls to meet global regulations.

• AI and personalisation: Architect native AI capabilities (personalisation recommendations search content optimization) with a robust measurement and experimentation framework.

• Program and change leadership: Stand up a programme structure delivery plan risk/issue management and change management strategy; orchestrate an enablement plan for countries and global functions.

• Outcomes and timeline: Lead a phased approach targeting 12 months for strategy and planning and up to 12 months for build and launch (accelerating where feasible) with clear milestones decision gates and benefits realization.

Own the strategy vision and day-to-day management of and

• Operating model: Define the vision ways of working and governance for the corporate web estate; lead a matrixed pod including a Senior Manager Digital Platforms & Experience and a Contractor Manager (non-direct reports).

• Run operations: Oversee technical updates content publishing and change requests across corporate therapy areas and regions; streamline releases and ensure robust QA and accessibility checks.

• Time-sensitive updates: Be hands on and capable of making direct website updates for sensitive or time-critical changes.

• Vendor and budget stewardship: Manage key external partners (platform design engineering analytics SEO) and related SOWs.

• Measurement and reporting: Define and report quarterly on KPIs/OKRs (experience quality performance engagement findability conversion proxies uptime release cadence).

• Planning and transparency: Maintain forward content/feature calendars service levels and clear status reporting for stakeholders.

Own the AI and future-of-web strategy for corporate digital

• Define the AI framework for web: Piloting and scaling AI-assisted content operations personalisation search experiences accessibility augmentation and governance for responsible AI use

• Findability: Create an integrated SEO/GEO strategy with guidance on large language model (LLM) and generative AI findability; publish regular updates on platform changes affecting content performance.

• Internal enablement: Provide GCA-wide enablement through playbooks office hours and training; act as a key voice in GCA AI governance forums and support AI initiatives as needed.

• Risk and compliance: Partner with Legal/Privacy/Security to ensure responsible AI use model/feature risk assessments and appropriate guardrails.

Steward the GCA Digital Transformation Programme

• Portfolio management: Manage the discrete innovation budget; track 10 transformation initiatives and provide transparent progress risks and outcomes reporting to leadership.

• Governance and outcomes: Establish intake prioritisation and success criteria; ensure learnings and reusable assets are shared across GCA.

• Partner with initiative owners: Rely on program owners for updates while ensuring alignment to strategy value realization and scalability.

Qualifications

Knowledge and Experience

• Extensive experience managingenterprise scale web estates (including web rebuilds)and digital experience programmes in highly regulated sectors (pharma/healthcare preferred)

• Strong executive presence with ability to secure buy in and make clear data-backed recommendations to C-suite and functional leaders.

• Deep experience with modern web platforms and patterns: headless/hybrid CMS design systems component libraries CDNs SEO analytics experimentation accessibility.

• Expertise in regulated environments (e.g. disclosure privacy accessibility records retention) and partnering effectively with Legal/Compliance.

• Proven expertise inplatform governance accessibility UX SEO/GEO and omnichannel strategy.

• Strong track record managingCMS platforms (preferably AEM)and overseeing technical implementation partners or vendors.

• Skilled in interpreting analytics to drivecontent channel and experiencedecisions.

• Familiarity with globalcompliance privacy accessibility andAI governanceframeworks.

Capabilities and Behaviours

• Strategic Leadership:Directs complex digital ecosystems aligning technology storytelling and channels for impact.

• Operational Excellence:Builds robust processes that deliver quality efficiency and accountability across web social and internal platforms.

• Collaborative Influence:Works across Corporate Affairs IT Legal HR and markets to ensure seamless execution and governance alignment.

• Analytical Rigor:Uses data to inform decisions improve UX and drive continuous optimisation across paid and organic channels.

• Inclusive Design Mindset:Advocates for accessible usercentred experiences that meet diverse audience needs.

• Resilience and Clarity:Brings stability and calm to highpressure situations setting clear priorities and solutions.

• Global Mindset:Balances central standards with local agility understanding regional nuances across external and internal audiences.

• Responsible AI Stewardship:Applies ethical compliant and effective AI practices to enhance digital experiences.

Reporting & Collaboration

• Reports to: Senior Director Digital Strategy Corporate Communications

• Collaborates with: Corporate Affairs roles across regions markets Therapy Areas and functions; IT/Digital Legal/Compliance/Privacy Investor Relations Sustainability Media Relations HR/Recruiting Procurement and external partners.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.