Digital Solutions Service Engineer I

Werfen is a growing family-owned innovative company founded in 1966 in Barcelona Spain.

We are a worldwide leader in specialized diagnostics in the areas of Hemostasis Acute Care Diagnostics Transfusion Autoimmunity and Transplant. We operate directly in 30 countries and in more than 100 territories through distributors.

Our Headquarters are in Barcelona Spain and our Technology Centers are located in the United States and Europe. Worldwide sales exceeded 2.2 billion in 2024 and our workforce is more than 7000 strong.

Job Summary

This position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Digital Solutions.

Key Accountabilities

Install and configure the Digital Solutions Software.

Identify and resolve issues affecting customers network working closely with hospitals IT department.

Perform required technical training sessions with the supervision of a more senior engineer.

Respond to and resolve client problems as they relate to technical software issues.

Refer more complex problems to R&D and DF departments.

Serve as liaison between the company and customers.

Build customer relationships by keeping customers informed of how and when problems are resolved.

Carry out standard installs at client sites.

Collaborate in creating Service related documentation.

Networking/Key relationships

To be determined based on department needs to include interactions such as:

Cooperating with the rest of the Digital Solutions Service team

Development and QA teams

Local Service teams

Local Marketing teams

WW Marketing Product Managers

WW Service

PPSO (Product Privacy and Security Officer)

Minimum Knowledge & Experience required for the position:

Education: Engineer Computer Science or other Technical degree.

Experience: No experience or 1 year of experience in technical service.

Additional Skills / Knowledge:

Networking: Basic network concepts. TCP/IP DHCP DNS UDP and routing. Basic troubleshooting (ping ipconfigtraceroute). Server-Client paradignm.

Operating Systems: User level OS knowledge. Windows and Linux. Graphic interface and console. User level in Office applications. Understanding of services.

Databases: Basic SQL commands. Connect to database and run commands to check basic function. Different types of databases.

Virtualization: Virtual machine theory understanding. User level in several virtualization environments (Vmware Virtualbox Hyper-V) Creation of VMs and software installation.

Cloud: Basic Cloud concepts knowledge. AWS/Azure platform user level knowledge. Create/destroy and manage servers.

Communication Protocols: Communication protocols understanding. Synchronous/asynchronous. Basic troubleshooting. Network protocols understanding

Application/Web Servers: Basic Application log troubleshooting. Understanding web architecture and hosting.

Cybersecurity: Cybersecurity definitions (types of attacks CIA impact risk analysis). IT Cybersecurity awareness.

Hardware: Computer architecture basic knowledge. Installing and configuring computer hardware. Computer parts replacement. Hardware issue identification.

Knowledge of automation lines in laboratory environment would be a plus.

Knowledge of ASTM and HL7 communication protocols would be a plus.

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and competencies:

Excellent comunication skills and fluency in English (written and spoken) is mandatory.

Be self-motivated take initiative and be willing to lead technical presentations and discussions with affiliates and end-users in hosptials and laboratories.

Customer-orientated background and able to work in a fast-paced environment.

Travel requirements:

Available to travel internationally at least 25% of the time.