Delivery Service Manager TechOps Quality Solutions (Digital Content & QMS)

Roche


Job Location:

Madrid - Spain

Monthly Salary: Not Disclosed
Posted on: 21 hours ago
Vacancies: 1 Vacancy

Job Summary

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

Job Overview

The Delivery Management Professional provides expert guidance on complex deliveries drives efficiency improvements influences stakeholder decisions and mentors others to achieve strategic alignment and support team this role you will navigate organizational complexity to define and communicate comprehensive solution visions and roadmaps for large-scale and strategically critical initiatives. Depending on the organizations needs you may operate within role archetypes such as Project Manager Program Manager Service (Delivery) Manager ITSM Process SME Scrum Master RTE STE or Agile Coach.

Key Responsibilities

  • Scope & Delivery Leadership: Define and champion scope management strategies for high-impact initiatives; navigate complex dependencies and manage significant scope changes with minimal disruption.

  • Strategic Problem Solving: Analyze cross-boundary delivery challenges mitigate strategic risks and facilitate consensus across complex ambiguous environments.

  • Stakeholder Engagement: Build strong collaborative relationships with senior leadership; navigate conflicts influence key decisions and align diverse teams.

  • Impact & Agile Championing: Foster a culture of innovation by embedding Agile frameworks leading organizational change and optimizing delivery methodologies for maximum efficiency.


Who are you


Experience

  • Proven Track Record: Extensive experience in a Delivery Management archetype (e.g. Program Manager Scrum Train Engineer Agile Coach) managing large-scale complex programs.

  • Change Management: Demonstrated success in leading organizational change and scaling Agile best practices across product lines or domains.

  • Senior Stakeholder Management: A proven history of building strong networks and influencing decisions at the senior management level.


Skills

  • Strict GxP and CSV Expertise: The candidate must have an expert understanding of Computer Systems Validation (CSV) GAMP 5 and 21 CFR Part 11 to manage our systems compliantly.

  • War-Room Audit Support: A critical requirement for this role is experience operating in a high-pressure inspection war-room actively supporting regulatory health authority audits and defending the validation state of these systems.
    Timezone nearance to US/EU based business functions is mandatory. (Inspection/Audit intervalls are happening every second week)

  • Niche System Knowledge:They will be managing ValGenesis (eVALRoche) a specialized paperless validation system alongside N2P an AWS-based custom Product Complaint Intake system. Both require specific architectural and domain & Technical Acumen: Deep understanding of market trends to shape delivery strategies that align with Roches broader strategic objectives.

  • Advanced Problem-Solving: Sharp analytical skills to evaluate strategic options and dissect complex delivery issues.

  • Soft Skills & Leadership: Exceptional communication facilitation and conflict-resolution skills. A strong desire to coach mentor and elevate less experienced team members.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.


Lets build a healthier future together.

Roche is an Equal Opportunity Employer.


Required Experience:

Manager

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim...

About Company

Company Logo

F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.

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