Danish-Speaking Team Leader – Barcelona, Spain

20000 EUR gross anually. Team Leader (XPENG) in Barcelona Spain.

20000 EUR gross anually

One honest note on Barcelona: rents are higher than in Lisbon or Sofia so budget accordingly.

You also get up to 200 in bonus.

The Customer Service Team Leader will lead and develop a team of customer and consumer service representatives ensuring high service standards and strong operational performance. The role focuses on team management KPI and SLA monitoring performance improvement escalations and collaboration with Quality and senior operational stakeholders. The position also supports training reporting and continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6 PM In short: Team Leadership Customer

Day to day that means the Customer Service Team leader will lead and develop a team of customer and consumer service representatives ensuring high service standards and strong operational performance. The role focuses on team management KPI and SLA monitoring performance improvement escalations and collaboration with Quality and senior operational stakeholders. The position also supports training reporting and continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6 PM In short: Team leadership Customer Service operations KPI/SLA Management Performance and improvement Consumer Experience.

• Strong communication and feedback skills
• Salesforce or CRM experience
• Ability to analyse KPIs and performance data
• Experience with customer service processes and best practices
• Fluent Chinese and English spoken and written
• Previous experience managing customer service teams
• Native or near-native level of Danish

To get you on the ground: relocation payment 500 reimbursed after month 1.

Climate food and late nights plus a deep international jobs market if you stay on.

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The companys own interview stage
• Offer and contract we stay involved through paperwork and arrival

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.