Danish-Speaking Customer Service Representative

Job Title: Danish-Speaking Customer Service Representative
Location: Barcelona Benalmádena (Málaga) or Valencia Spain (On-site)
Employment Type: Full-time (39 hours/week MonFri 09:0018:00)

We are seeking a Danish-speaking Customer Service Representative to join an international team supporting leading electric vehicle brands. Based on-site in Barcelona Benalmádena or Valencia you will serve as the primary point of contact for customers delivering high-quality support and innovative solutions.

• Handle inbound customer inquiries across phone email chat and digital channels.
  
• Log all cases accurately within the system and resolve issues within defined Service Level Agreements (SLAs).
  
• Develop and maintain in-depth product knowledge related to the electric vehicle sector.
  
• Collaborate with colleagues to ensure seamless coverage during peak workloads or absences.
  
• Perform administrative tasks including attendance tracking and scheduled sessions.
  
• Participate in process improvement initiatives guided by team supervisors and mentors.
  

• Languages: Native or proficient level in Danish plus fluent English.
  
• Experience: Minimum 1 year in a customer service role. Experience in the automotive or electric vehicle sector is a strong advantage.
  
• Technical Skills: Basic IT proficiency (MS Office Windows navigation general internet configuration).
  
• Soft Skills: Proactive mindset strong problem-solving ability collaboration and adaptability.
  

• Competitive Package: 21700 annual gross base salary performance bonuses meal allowance
  
• Relocation Assistance:relocation payment after completing the first month.
  
• Training & Development: Fully paid initial training ongoing skill development and structured career growth programs.
  
• Work Environment: Modern on-site workspace within a diverse multicultural team.
  
• Schedule: Fixed MondayFriday shift (09:0018:00).