Danish Speaking Customer Service Representative

Position: Customer Service Representative / Online Bank Advisor

Location: Benalmádena Spain

Work model: Hybrid (after trial)

Comp 20400 gross annually 1700 gross per month

Performance bonus up to 2160 gross annually up to 180 per month (OTE 22560 gross annually averaging 1880 gross per month)

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Danish-speaking banking customers
• Handle enquiries relating to customer accounts and banking services
• Assist customers with the use of online and digital banking services
• Resolve account payment and transaction-related issues
• Provide accurate information and guidance regarding banking services
• Handle financial and customer information accurately and confidentially
• Use transaction-processing and credit-assessment systems
• Identify and resolve customer issues efficiently and professionally
• Maintain a high standard of customer service throughout each interaction.

REQUIREMENTS:

• Fluent Danish (C2) both verbal and written. Sound command in English (B2 level)
• Previous customer service or banking experience is an advantage
• Strong communication and customer service skills
• Good attention to detail when handling financial information
• Comfortable working with digital systems and software
• Ability to handle account payment and transaction-related enquiries
• Professional and responsible approach when handling sensitive customer information
• Willingness to work on-site in Benalmádena.

BENEFITS:

• Excellent remuneration package and bonus structure
• Career development program and specialized courses
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.