Danish-Speaking Customer Service Representative

CloserHire is partnering with a global customer experience provider to recruit a Danish-speaking Customer Service Representative for their on-site team in Barcelona or Benalmadena or Valencia. This is your opportunity to be part of a growing international team that supports leading electric vehicle brands and empowers customers through innovation and excellence. As a Customer Service Representative youll be the first point of contact for customers delivering support that goes beyond expectations.

• Location: Barcelona Malaga Valencia Spain
• Language: Danish
• Start date: ASAP

Your Role

• Handle incoming contacts via phone email chat and other channels to resolve user inquiries
• Log cases accurately in the system and provide timely responses within service level agreements
• Maintain a deep understanding of services and products tailored to the electric vehicle industry
• Collaborate with teammates and offer support during absences or increased workloads
• Fulfill administrative duties such as tracking leave and attending scheduled sessions
• Contribute to continuous improvement initiatives led by your
• Supervisor or
• Mentor
• Maintain high standards of quality service performance and customer satisfaction

Your Profile

• Are proficient or bilingual in Danish and fluent in English
• Have at least 1 year of experience in a customer service environment
• Possess basic IT knowledge (Windows MS Office internet settings)
• Show a proactive attitude and enjoy helping people
• Are capable of taking ownership and solving customer issues efficiently
• Bring experience from the automotive or electric vehicle industry a strong advantage
• Are naturally collaborative adaptable and eager to grow

What Is Offered

• Full-time 39-hour/week schedule Monday to Friday (09:0018:00)
• On-site position in central Barcelona or
• Benalmadena or
• Valencia in a modern and supportive workspace
• Full paid training on the company and its cutting-edge project
• Access to career development programs and professional training
• Work in a multicultural environment committed to diversity and inclusion

Relocation

Relocation payment 500EUR paid after 1 month of start