Customer Support Engineer SCADAAutomation

At GreenPowerMonitor&Solutions a DNV company we combine knowledge expertise and innovative data-driven digital solutions as our response to enable our customers to tackle the energy transition. Our purpose is to provide data-driven digital solutions to maximize the performance of renewable energy assets optimize efficiency in the management of renewable energy portfolios and contribute to have the greenest energy mix in the grid.

Are you passionate about providing technical support to customers and turning their challenges into success stories Can you envision yourself as the go-to expert for clients ensuring their satisfaction at every step Then embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Support Engineer. Together we can drive a greener tomorrow!

What to expect

As a Customer Support Engineer you will act as the primary contact for our customers providing technical support on our cloud solutions designed to monitor renewable energy assets.

What Youll Do

• Managing and prioritizing customer requests related to networking dataloggers field devices and communication issues providing support via email phone and the ticketing system (Zendesk).
• Providing technical assistance for GreenPowerMonitors SCADA solutions including diagnosis and troubleshooting of hardware networking and communication problems in PV BESS and hybrid energy systems.
• Supporting the configuration commissioning and operation of GPMs Power Plant Controller (PPC) and onsite SCADA installations.
• Implementing project modifications based on customer requirements such as control logic updates hardware adjustments PPC migrations and configuration changes.
• Reading creating and updating electrical diagrams and singleline drawings for plant layouts network designs and device integrations.
• Managing internal documentation and contributing to technical guides procedures and knowledgebase materials.
• Assisting customers and field teams remotely during installation and commissioning activities including network design equipment selection system setup and testing.
• Identifying issues and proposing improvements to support Quality processes and enhance internal workflows and tools.

The team awaiting you

You will join Cloud Solutions where we design develop and operate the best in class cloud-based platform for renewable energy assets such as wind solar and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers and strategic partners to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring performance assessment predictive diagnostics and operational optimization of their diverse renewable energy portfolio.

Our benefits package is specifically designed to support your physical financial and social well-being:

• Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
• Receive guidance from colleagues through coaching mentoring and participating in international networks.
• Advance your professional skills and technical expertise through individual competence development plans and tailored training.
• Be part of a world growing and renowned organization with origins dating back to 1864.

What we offer:

• Competitive salary
• Medical scheme
• Commuting allowance
• Life insurance
• Pension plan
• Kindergarten allowance
• 40 hours per week with a flexible schedule
• Home working allowance (up to 2 days per week)
• 23 days of annual leave
  

What Is Required

• To thrive and succeed we expect you to have:
  • Bachelors degree in a technical field such as Electrical Engineering Electronics Industrial Engineering Telecommunications Computer Engineering or similar.
  • Minimum of 3 years of experience in a customerfacing technical role (Helpdesk Technical Support Customer Success Customer Service) or hands-on experience providing technical assistance for industrial/energy systems.
  • A proven track record of managing customer relationships and handling technical requests through ticketing tools (e.g. Zendesk JIRA ServiceNow).
  • Experience supporting SCADA industrial automation or remote monitoring systems preferably within the energy sector.
  • Solid understanding of networking fundamentals (TCP/IP routing switching VPNs) and experience troubleshooting communication issues.
  • Experience diagnosing hardware and communication interfaces (Ethernet RS485 converters gateways).
  • Familiarity with industrial communication protocols such as Modbus (RTU/TCP) IEC104 OPC or similar.
  • Strong written and verbal skills in English and Spanish

What Is Preferred

And if youve got these in your back pocket consider it a bonus:

• Knowledge of renewable energy technologies including Solar PV Wind BESS and hybrid power plants with experience in SCADA commissioning power plants controllers and communication network setup.
• Experience working with industrial automation and field devices including dataloggers PLCs RTUs PPCs and remote data acquisition or cloud-based monitoring platforms.
• Ability to troubleshoot and work within Linux environments with basic scripting or programming skills in Python Bash SQL or similar technologies.
• Understanding of industrial cybersecurity fundamentals and best practices related to communication and monitoring networks.
• Ability to read and interpret electrical diagrams and single-line drawings with basic experience using AutoCAD or similar engineering tools.
• Strong technical communication skills including the creation and maintenance of technical documentation user guides troubleshooting procedures and customer-facing technical reports.
• Medium to advanced proficiency in Italian and Portuguese.

As a candidate you excel as a team player collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally your exceptional customer-facing abilities include effective communication active listening empathy and the capacity to troubleshoot and resolve issues promptly and professionally.

Please submit your CV and application in English.