Customer Support Advisor – Spanish, Basque & English

We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona Spain.

In this role you will assist customers with enquiries related to purchases products orders and after-sales services ensuring a positive shopping experience across phone email and chat.

We are looking for communicative empathetic and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry.

• Provide customer support in Spanish Basque and English via phone email and chat
• Assist customers with enquiries related to purchases orders and products
• Handle issues involving deliveries returns and after-sales services
• Provide clear information about products shopping procedures and available services
• Identify customer needs and offer effective personalised solutions
• Manage customer complaints and resolve issues professionally
• Follow up on customer cases to ensure timely and satisfactory resolutions
• Record customer interactions and maintain accurate information in internal systems
• Collaborate with colleagues to resolve complex customer enquiries
• Deliver a positive customer experience across all communication channels
• Ensure compliance with internal procedures and customer service quality standards

• Native-level Spanish and Basque both written and spoken
• Very good command of English
• Excellent communication and customer service skills
• Strong problem-solving abilities and a solution-oriented mindset
• Empathy patience and the ability to handle challenging customer situations
• Proactive attitude organisational skills and attention to detail
• Comfortable using digital tools and multiple customer support platforms
• Ability to work effectively within a dynamic international team
• Previous experience in customer service retail or e-commerce will be considered an advantage
• Interest in the fashion retail industry
• Availability to work on-site in Barcelona
• Flexibility to work rotating shifts including weekends

• Permanent employment contract in Spain
• Full-time position 39 hours per week
• Rotating shifts from Monday to Sunday between 09:00 and 23:00
• Two weeks of paid initial training
• Performance-based annual bonus
• Fully on-site position in modern Barcelona offices with a terrace and employee facilities
• Employee activities and team events
• Professional development and career growth opportunities within an international company