Customer Support Advisor Icelandic Speaking

Barcelona Spain 38.5h/week Rotational shifts between 09:0020:00 International Environment

Are you passionate about travel customer experience and helping people from around the world Join the support team in Barcelona and become part of a fast-paced multicultural environment where every interaction makes a difference.

As a Customer Support Advisor you will support international travelers and accommodation partners by providing outstanding service via phone and email. Youll help resolve booking payment and technical inquiries while ensuring every customer feels heard supported and valued.

• Assist travelers and accommodation partners with booking-related questions and support requests
• Handle inquiries related to services payments and technical issues with professionalism and empathy
• Communicate effectively via phone and email always delivering a high level of customer care
• Mediate between customers and accommodation providers to find the best possible solutions
• Follow internal processes and quality standards while working efficiently in a dynamic environment
• Adapt to changing priorities and contribute positively to team performance

• Fluent Icelandic (C2 level) and advanced English
• Excellent communication and interpersonal skills
• Customer-focused mindset with strong problem-solving abilities
• Comfortable working with Office 365 CRM tools and digital platforms
• Positive adaptable and solution-oriented attitude
• Previous customer service or contact center experience is a plus
• Interest in travel hospitality or accommodation platforms is highly valued

27 working days of holidays per year
3 weeks of paid training and continuous coaching
A vibrant multicultural workplace in beautiful Barcelona
Modern office spaces close to Glories Shopping Mall with excellent transport connections
Feel Good program including Spanish lessons sports activities quizzes and social events
Private health insurance available with permanent contract
Flexible benefits for transport and nursery after probation period
Excellent career development opportunities within a global travel industry leader

If you enjoy helping people thrive in an international environment and want to grow your career in customer experience this could be the perfect opportunity for you.