Customer Support Advisor – Basque & Spanish

We are recruiting Customer Support Advisors fluent in Spanish Basque and English for an on-site project in Barcelona Spain supporting a well-established international fashion retail brand.
In this role you will assist online shoppers with inquiries related to purchases product lines orders deliveries and after-sales support via phone email and chat ensuring a high-quality customer experience.

• Provide customer support across phone email and chat in Spanish Basque and English.

• Assist customers with inquiries regarding online orders purchases and product details.

• Resolve issues related to deliveries returns exchanges and after-sales requests.

• Offer clear information on store policies promotions and shopping procedures.

• Manage customer feedback and complaints professionally taking ownership through to resolution.

• Maintain accurate case records and customer information within CRM systems.

• Work collaboratively with team members to resolve complex inquiries efficiently.

• Native-level or fluent Spanish and Basque or Gaelician (written and spoken).

• Strong command of English.

• Excellent verbal written and interpersonal communication skills.

• Strong problem-solving mindset with empathy patience and a customer-first focus.

• Tech-savvy and comfortable navigating digital customer support tools and multi-system platforms.

• Previous experience in customer service retail or e-commerce environments is considered an advantage.

• Passion for fashion retail and e-commerce customer care.

• Availability for on-site work in Barcelona on rotating shift patterns.

• Contract & Location: Permanent employment contract full-time (39 hours/week) on-site in Barcelona Spain.

• Work Schedule: Rotational shifts Monday to Sunday between 09:00 and 23:00.

• Compensation & Benefits: Competitive annual base salary performance-based annual bonus structure and private health insurance.

• Training: Structured paid initial training program (2 weeks).

• Workplace Culture: Modern office space equipped with a terrace and staff facilities regular team events and clear opportunities for international career progression.