Customer Support Advisor – Basque & English

We are partnering with a leading international customer experience company to recruit Customer Support Advisors fluent in Spanish English and Basque for a project supporting one of Europes leading low-cost airlines in Barcelona Spain.

In this role you will assist airline passengers with their enquiries provide support with bookings and travel-related services and help resolve issues throughout their travel experience via phone chat and email.

We are looking for communicative empathetic and solution-oriented professionals with a strong customer service mindset and an interest in the travel and aviation industry.

• Provide customer support in Spanish Basque and English via phone chat and email
• Assist passengers with booking enquiries and airline services
• Provide information and guidance on travel procedures and administrative matters
• Offer basic technical assistance related to the airlines digital services and platforms
• Identify customer needs and provide appropriate solutions
• Handle customer complaints and travel-related issues professionally
• Record customer interactions and requests accurately in internal systems
• Escalate complex cases to the appropriate departments when necessary
• Deliver friendly efficient and customer-focused service
• Ensure compliance with internal procedures and quality standards

• Fluency in Spanish and Galician both written and spoken
• English proficiency at B1B2 level
• Minimum secondary school education
• Previous customer service experience
• Good knowledge of Windows and Microsoft Office
• Excellent communication and active listening skills
• Strong problem-solving abilities and ability to handle challenging situations
• Positive attitude empathy and customer-oriented mindset
• Good organisational skills and attention to detail
• Ability to work effectively within a team and learn new systems
• Availability to work on-site in Barcelona
• Flexibility to work rotating shifts including weekends

• Permanent employment contract in Spain
• Full-time position 39 hours per week
• Rotating shifts from Monday to Sunday between 08:00 and 20:00
• Five weeks of paid initial training
• Performance-based annual bonus
• Modern offices in Barcelona including a terrace and shared facilities
• Employee activities and team events
• Professional development and career growth opportunities within an international company