Customer Success Manager

About Qatium

Qatium is the AI Water Platform for utility operations. We help utilities visualize networks simulate decisions and optimize performance tackling one of the worlds most urgent challenges: up to 50% of clean water is lost before it reaches the tap.

Our mission is to make water infrastructure smarter more resilient and more efficient giving utilities full visibility and control in a seamless digital environment.

The Role

We are looking for a talented results-driven Customer Success Manager to help our customers succeed and grow with Qatium.

You will be a trusted advisor to our customers helping them adopt Qatium achieve measurable impact and confidently use AI-enabled workflows translating product capabilities into clear operational and business outcomes.

If you enjoy working in a fast-paced international environment and are passionate about helping customers succeed we would love to hear from you

Key Responsibilities

Customer Engagement & Onboarding:Lead smooth onboarding experiences and training sessions that help customers get value from Qatium from day one.

Relationship Management:Build strong trust-based relationships with customers and partners guiding them through challenges and supporting long-term success.

Adoption & Value Realization:Monitor usage identify opportunities to increase adoption and share insights that drive measurable impact.

AI Adoption & Education:Help customers understand Qatiums AI-enabled capabilities including practical use cases benefits limitations and adoption paths. Share feedback with Product to improve how AI features are understood and used in real operations.

Advocacy:Champion customer needs internally working with Product Sales Support and Marketing to improve the customer experience and create success stories.

Growth:Identify upsell and cross-sell opportunities in partnership with Sales helping customers expand their impact with Qatium.

Feedback & Reporting:Share customer feedback account health updates and key metrics with internal teams.

Customer Support Coverage:Provide backup support when needed ensuring customer questions are answered in a timely and thoughtful way.

What Were Looking For

Experience4 years in Customer Success Account Management or a similar role ideally with B2B clients.

Experience with AI-powered data-driven analytics automation or technically complex software products.

AI FluencyYou do not need to be an AI expert but you should be curious informed and able to explain AI-enabled product capabilities in a clear and practical way. You are likely a strong fit if you:

• Stay up to date with AI developments and enjoy testing new tools models or use cases.
• Understand concepts such as prompts models MCP agents and human-in-the-loop workflows.
• Can help both technical and non-technical customers understand the benefits trade-offs and limitations of AI-enabled workflows.

SkillsProficient with CRM or CS tools such as HubSpot Salesforce or Gainsight.
Analytical organized and comfortable working with data reporting and account health metrics.

LanguageExcellent communication skills in English and Spanish both at native or near-native level. Other languages are a plus.

LocationBased in Spain working remotely.

Bonus but essential to learn on the jobExperience designing and delivering training programs both live and self-paced.

Comfortable discussing technical concepts such as APIs SDKs GIS SQL or AI-enabled workflows.

Why Qatium

Work on something that mattersHelp solve a global challenge with real-world impact: improving how water is managed at scale.

Remote-first by designWork from anywhere with autonomy and flexibility.

Strong teamCollaborate with talented people who care about quality move fast and support each other.

GrowthAccess learning budgets language platforms and resources to keep improving your craft.

Flexible compensation planAdapt part of your compensation to what matters most to you.

Time to rechargeEnjoy your holidays from wherever you call home.

Inclusive by defaultWe believe diverse perspectives lead to better decisions better products and a stronger team.

Join the team revolutionizing the water industry!