Customer Success Manager, Enterprise (French)

Semrush is a brand visibility platform empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility so brands are found cited and chosen everywhere search happens. Thats how Semrush gained the trust of over 28 million usersfrom scaling startups to Fortune 500 companies.

Here you own the way you work but we move as one unbeatable team.

We dont just lead the market were busy creating the world where Semrush is an unfair advantage for every marketer.

We move fast in ways to help you grow. Here you have room to experiment keep what works and learn quickly from what doesnt.

Ready to share our ambition and make an impact Then this role may be for you.

• Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations

• Account Management: Build and nurture strong relationships with key stakeholders including marketing operations teams & marketing leaders. Be their trusted advisor offering strategic recommendations on how to leverage Semrush for maximum impact

• Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals in addition to discussing new relevant products and solutions

• Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance

• Customer Advocacy: Act as the voice of the customer within Semrush advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives relevant market conditions in the customers industry and competitive intelligence to identify opportunities and threats.

• Create & Execute Success Plans: Develop detailed customized success plans tailored to the customers specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively focusing on driving time to value and ensuring the customer sees immediate impact

• Identify Growth Opportunities: Consistently evaluate your customers unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades

Move together. Raise the bar. Learn fastgrow faster. Thats the default. And heres what else is needed to succeed in this role:

• 4-6 years of experience in Customer Success Account Management or a related role with a focus on enterprise customers preferably in the MarTech or SaaS space

• Fluency in FrenchandEnglish (oral and written) mandatory

• Strong pipeline management skills allowing you to easily deliver renewals ahead of schedule

Preferred Qualifications:

• Ability to navigate ambiguity and complexity and adapt in a rapidly changing global business environment

• Experience with international companies is a plus

• You share our common values: Trust because we prefer to speak up and be our true selves; Sense of Ownership because its not worth wasting time on something you dont believe in; and enthusiasm for Constant Changes because we are always looking to make things better

• Proven track record of building strong relationships with different levels of seniority

• Proven experience in relationship management ensuring customers see clear connections between their processes and the results Semrush delivers

• Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers needs

• Strong communication skills both verbal and written with an ability to articulate complex concepts to both technical and non-technical audiences

• General understanding of digital marketing technologies such as SEO SEM content marketing analytics CRM and marketing automation

• Experience with upselling customers and generating qualified leads

• Unlimited PTO

• Hobby & team building budget allowance

• Employee Support Program

• Loss of family member financial aid

• Employee Resource Groups

Semrush is the leading brand visibility platform empowering marketers to command their online presence and create measurable impact.

Built on the industrys most expansive proprietary dataset Semrush delivers AI-driven insights across GEO SEO Agentic Search Optimization content marketing paid media and social strategy. The company was founded in 2008 and is headquartered in Boston MA with a global presence across North America Europe and Asia.

Weve built something people are proud to be part of. And the awards agree: Great Place to Work DEI Workplace Diversity Champion Award International Inclusion Award Most Women Friendly Employers Best Place for Working Parents. All thanks to 1700 employees who build the company every day.

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you dont 100% match all requirements dont be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.

We do not discriminate based upon race religion creed color national origin sex pregnancy sexual orientation gender identity gender expression age ancestry physical or mental disability or medical condition including medical characteristics genetic identity marital status military service or any other classification protected by applicable local state or federal laws.

Ready to be a part of this mission Join us!