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Customer Service Team Leader – Danish, Chinese & English
Job Location:
Yearly Salary:
Posted:
29 September 2026 (29 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A leading global customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high.
What you will do
- Lead and develop a team of customer and consumer service representatives
- Monitor KPIs and SLAs and drive performance improvement
- Handle escalations and work with Quality and senior operational stakeholders
- Support training reporting and continuous-improvement initiatives
- Coach with clear regular feedback
What we are looking for
- Native or near-native Danish
- Fluent Chinese and English spoken and written
- Previous experience managing customer-service teams
- Experience with customer-service processes and best practices
- Ability to analyse KPIs and performance data
- Salesforce or other CRM experience
- Strong communication and feedback skills
What we offer
- Salary: 20000 gross per year
- Bonus: up to 200
- Relocation payment of 500 reimbursed after the first month
Location hours & start
- Location: Barcelona Spain on-site
- Working hours: MondayFriday 09:0018:00
- Contract: Full-time
- Start: As soon as possible
How to apply
Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role answer your questions and guide you through the next steps. Our service is free for candidates the hiring company covers the cost.
