Customer Service Supervisor Iberia Team Lead
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Job Summary
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted innovative and tailored solutions that support some of the worlds most in demand and fastest-growing industries.
With a commitment to legendary customer service operational excellence and global sustainability Greif packages lifes essentials - and creates lasting value for its colleagues customers and other stakeholders.
Learn more about the companys Customized Polymer Sustainable Fiber Durable Metal and Integrated Solutions at and follow Greif on Instagram and LinkedIn.
OUR VISION:
To Be the Advantage That Helps Our Customers Win.
OUR PURPOSE:
Creating packaging solutions for lifes essentials.
Job Requisition #:
034576 Customer Service Supervisor - Iberia Team Lead (Open)Job Description:
We are looking for aCustomer Service SupervisorIberiateam leaderto lead the daily operations of ourCustomer Service teamin Iberia. This roleis responsible forensuringhigh service standards supporting team performance and drivingcontinuous improvementacross customer service activities. It is an excellent opportunity for a professional with a strongcustomer focusleadership capability and a proactive approach.
Keyresponsibilities
Lead and supervise the daily work of theCustomer Service team (5-7 direct reports)
Ensureservicequalityoperationalefficiency andcompliancewithinternalprocedures
Manageescalatedcustomerissuesandsupporteffectiveresolution
Communicatepricingproductinformationdeliverydates andorderupdatestocustomers
Collaboratewithsalesplanningshipping andotherinternaldepartments
Preparereportsandidentifyopportunitiesforprocessimprovement
Traincoach andsupportteammemberstodriveperformance andengagement
Experienceand Education
Experienceincustomerserviceadministrativecoordinationorcommercialsupport
Proventrack recordinteam leadershipand people management
Professional degreeBachelorsdegree is a plus
Fluency in Spanishandhighproficiencyin English isa must
Portugueseis a plus
SkillsandKnowledge
Strongcustomerrelationshipmanagementskills
Goodsupervisionplanning andproblem-solvingabilities
Highlevelofinitiativeandproactivity
Excellentcommunicationandinterpersonalskills
Abilitytoworkcollaborativelyandmotivateothers
AdvancedknowledgeofMicrosoft Office
Experience withERP systems(InforLN knowledge is a plus)
#LI-CB1
At Greif we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive be engaged and reach your full potential.
Compensation Range:
The pay range for this position is 34400.00 - 58400.00 annually. Typically a competitive wage for new hires will fall between40000.00 to45000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge skills experience and geographic location. The position may also be eligible for a short-term incentive.Benefits Statement:
Greif offers a comprehensive benefits package including competitive core benefits paid time off and a range of local benefits for eligible colleagues.Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms all legitimate opportunities can be verified on our official Careers page at . All communication from Greif regarding job opportunities will also come from an @ email address. If you have concerns about the legitimacy of a job posting receive an unsolicited job offer or suspect fraudulent activity please contact us for verification via this link Contact Us - Greif.
EEO Statement:
For more information read Greifs Equal Opportunity Policy.
Required Experience:
Manager
About Company
Greif is an industrial packaging products and services leader with a vision to be the best performing customer service company in the world.
