Customer Service Representative —
Job Location:
Monthly Salary:
Posted on:
16 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Service Representative Banking (German Spanish) Madrid / Valencia Spain
Banking never sleeps and neither does this team. Were looking for a German and Spanish-speaking Customer Service Representative to join a dynamic on-site banking support team across two of Spains most vibrant cities. If you bring precision warmth and a flair for languages this role was made for you.
Key Responsibilities:
- Handle inbound customer contacts in German for a leading banking client via phone email and chat
- Assist customers with account queries transactions complaints and general banking services
- Work across rotating shift patterns morning (07:0016:00) afternoon (14:0024:00) or night (22:0007:00 Madrid only)
- Maintain rigorous accuracy in case logging and follow escalation protocols
- Uphold the highest standards of professionalism on every customer interaction
- Stay current on banking products services and compliance guidelines
What Were Looking For:
- German at native or near-native level (mandatory)
- Spanish at B2 level or above
- Comfortable committing to rotating shifts including nights if based in Madrid
- Based in or relocating to Madrid or Valencia on-site role
- Customer service experience in banking or financial services is a strong advantage
- Structured reliable and calm under pressure
Why Join Join a high-standard banking support team in one of Europes most dynamic countries where your German fluency is your greatest professional asset and your career can develop in a structured rewarding environment.
Apply Now: Send us a message telling us why youre the right fit thats all it takes to get started.
