Customer Service Representative (Dutch)

David Kennedy Recruitment is working with a leading mobile communications Company that is seeking to onboard a Dutch speaking Customer Service Representative for their client support for Alicante/Malaga in Spain.

Position: Customer Service Representative

Location: Alicante/Malaga Spain

Work model: On-Site/hybrid model possible (23 days per week on-site depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer inquiries via phone chat and email channels

• Support customers with mobile internet and TV-related questions and issues

• Assist with SIM card activation mobile data setup and account-related requests

• Guide customers through TV box installation and home internet setup processes

• Troubleshoot basic technical issues and provide effective solutions

• Deliver professional customer-focused and solution-oriented support

• Identify cross-selling and upselling opportunities when appropriate

• Maintain accurate customer records and interaction notes

• Collaborate with colleagues and internal teams to ensure high-quality customer service

• Meet service quality productivity and customer satisfaction targets.

REQUIREMENTS:

• Native-level Dutch (C2) English at B1 level or higher

• Strong communication and customer service skills

• Customer-oriented mindset with excellent problem-solving abilities

• Comfortable identifying cross-selling and upselling opportunities

• Good computer literacy and ability to learn new systems quickly

• Tech-savvy with an interest in technology and telecommunications services

• Availability to work rotational schedules including evenings and weekends

• Legal right to live and work in Spain with valid documentation (EU passport or residency permit)

• Previous customer service contact centre retail hospitality or sales experience

• Experience in telecommunications technology or technical support environments

• Experience handling phone chat or email support channels.

OFFER:

• Be part of a dynamic multilingual multicultural and creative team with a positive and friendly atmosphere

• Guidance and tools to reach career potential

• Relocation support

• And much more!