Customer Service & Relationship Executive

About Uplift

Uplift is a dynamic agency specializing in global talent search covering EMEA LATAM USA and APAC. With successful placements in 59 countries we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks AI and advanced recruitment tools. Beyond recruitment we engage with our audience through our podcast newsletter and webinars ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a technology company delivering innovative solutions tailored for businesses in packaging printing and retail industries.

They are looking to hire Customer Service & Relationship Executive for their operations in Europe.

JOB DESCRIPTION

• Provide exceptional customer service to ensure customer delight
• Manage customer queries and ensure strong customer follow-up
• Prepare quotations and ensure timely shipping and receiving of goods
• Maintain & update the technical database
• Be involved in digitization of knowledge
• Prepare monthly reports for business analytics
• Qualifications/ Competencies
• University degree in Industrial or Mechanical or Electrical or related degree
• Mechatronics knowledge will be appreciated
• Ability to work in a self-guided manner and be a solution-based thinker

Experience

• Experience: 0-3 years
• Fresh graduates are welcome to apply
• Experience in printing industry will be appreciated
• Experience of working in Service Division or Remote Support will be appreciated
• Fluent Spanish and English
• Strong negotiation skills
• Proficiency in digital tools and Microsoft Office in particular Microsoft Excel

Reports To:

Customer Service & Relationship Executive will be reporting Customer Service & RelationshipManager

Location

Customer Service & Relationship Executive will work from Barcelona Spain.