Customer Service ProjectProgram Manager for Video Shorts

Description -

The HP Customer Support Video Team is seeking an innovative customer-focused project manager to lead the strategy planning and delivery of short-form video content designed to help customers succeed with HP products. This role is responsible for identifying high-impact content opportunities managing vendor production resources driving continuous innovation and increasing video views engagement and subscriber growth through customer-focused video shorts.

Approximately 90% of this role will focus on YouTube Shorts and short-form customer support content. The remaining 10% will support internal HP video initiatives and stakeholder requests. The successful candidate will demonstrate a growth mindset embrace continuous learning and actively seek innovative approaches tools and technologies that improve customer engagement and business outcomes.

• Own the strategy planning prioritization and delivery of HP Support YouTube Shorts.
• Identify customer support topics search trends product questions and emerging issues that have the potential to drive views engagement and subscriber growth.
• Work with stakeholders category experts support organizations and analytics to identify opportunities for new Shorts content.
• Manage communication and expectations with stakeholders throughout the content lifecycle.
• Create and maintain a prioritized roadmap of Shorts opportunities based on customer demand business priorities and performance potential.
• Manage external vendors responsible for scripting video capture editing voiceover creation and post-production.
• Ensure vendor deliverables meet quality branding accessibility and content standards.
• Monitor social video AI and platform trends to identify innovative formats and opportunities.
• Drive continuous innovation by testing new content formats workflows technologies and audience engagement strategies.
• Optimize content strategy for YouTube discovery AEO SEO and audience growth.
• Monitor performance metrics and use data-driven insights to continuously improve content effectiveness.
• Effectively manage budget resources timelines and vendor capacity.
• Ensure every project follows documented processes and meets team quality standards.

• Manage communication and expectations for internal HP video requests from other parts of HP.
• Coordinate vendors and resources to support approved internal video and photography projects.
• Help stakeholders access available video production resources tools and services.
• Ensure internal projects meet quality expectations while effectively utilizing available budget and resources.

• Experience managing content creative digital media video social media or related projects.
• Demonstrated ability to manage multiple stakeholders competing priorities budgets and delivery timelines.
• Experience managing vendors agencies freelancers or outsourced service providers.
• Strong project management and organizational skills.
• Strong communication skills including managing stakeholder expectations and driving alignment across teams.
• Ability to identify customer needs and convert those insights into content opportunities.
• Experience using analytics and performance metrics to guide decisions and improve outcomes.
• Demonstrated continuous learning mindset with a willingness to adapt to changing technologies and customer behaviors.
• Passion for continuous innovation and improving customer experiences through new ideas tools and approaches.
• Ability to work within documented processes while proactively identifying opportunities for improvement.
• Understanding of digital content ecosystems social media trends YouTube platforms SEO or AEO concepts.
• Commitment to delivering future-ready content including proper metadata captions archiving and scalable content practices.

• Experience managing video production projects.
• Experience supporting YouTube social video digital content or audience growth initiatives.
• Experience working with AI-enabled content creation or workflow tools.
• Familiarity with video production workflows scripting editing accessibility requirements captioning or digital asset management systems.
• Experience working with global teams and vendors.
• Basic video editing experience is desirable but NOT required.

Minimum qualifications:

• Bachelors degree in Technical Communication Communications Business Project Management English Technical Rhetoric or a related field.
• 5 years project management experience.
• Experience managing vendors and budgets.
• Experience managing stakeholder expectations.
• Experience developing customer-facing support training help or knowledge content strategies.
• Strong written and verbal communication skills.
• Demonstrated continuous learning mindset and passion for innovation.

Preferred qualifications:

• PMP CAPM PMI-ACP PRINCE2 or equivalent certification.
• CPTC certification or technical communication coursework.
• Video production project management experience.
• YouTube digital content SEO AEO or social media experience.
• AI certification or demonstrated use of AI tools in business processes.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal