Customer Service German Market – Madrid

Job Overview:

Are you passionate about financial services digital banking and investment products Join the worlds most successful BPO organization and a global leader in banking customer experience in vibrant Madrid Spain! In this prestigious customer-centric role you will interact with high-level clients of one of Europes leading digital banks providing premium support account management and introducing innovative high-return savings and investment products to the German market.

What You Will Do:

• Deliver exceptional customer service to banking clients via phone email WhatsApp and live chat channels.
• Assist customers with core banking issues including account openings password locks transfers and general inquiries.
• Manage back-office administrative tasks ensuring thorough follow-up and tracking of any platform anomalies.
• Educate clients on available banking and investment options ensuring full compliance with internal and external transparency service information and client protection regulations.
• Actively meet defined quality standards and corporate sales/commercial objectives.

Requirements:

• Native or C2-level proficiency in German with strong professional communication skills.
• Educational background in Business Administration Mathematics Law or a related field is highly valued.
• Prior experience within the banking financial services or investment sector is a strong plus (but not exclusive).
• Proficient general IT skills including hands-on experience with MS Office (Excel Word PowerPoint).
• Exceptional customer orientation active listening skills empathy and strong analytical capacity.
• Proactive results-oriented attitude with the commercial capability to discuss financial products comfortably.
• Highly organized individual who thrives under pressure and adapts well to evolving financial technologies.

Benefits & Perks:

• Full-time position (38.5 hours per week) with a stable secure Indefinite Contract.
• Shift Schedule: 2:00 PM to 10:00 PM Monday to Sunday (includes 2 days off per week and 2 full weekends off per month).
• Competitive Salary: 20730 gross/year.
• Generous Annual Leave: 32 calendar days of vacation per year.
• Excellent work environment with a highly motivated team and genuine structured career growth paths.
• Lucrative Referral Program: Bring a friend and receive a bonus of up to 2000 depending on the project.